от компании (организации): IKEA. Магазины в городе (населённом пункте): Химки, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Размещение, обслуживание гостей"
с заработной платой: по договоренности
Вакансия № 10341877 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 26 августа 2024 года.
Дата обновления вакансии № 10341877 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 10341877 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Operations Specialist (Guest Service, Hospitality related projects)
Main assignments:
- Focus on amenities that are meaningful to the customers and relevant for each customer group, including but not limited to operation, management, improvement of the following amenities: Infodesk, Food court, Baby care facilities, Playgrounds & supervised children facilities, restrooms, wardrobes, storage areas, Resting zones (inside & outside), Navigation & wayfinding (digital and physical).
- Define and implement new customer services for convenience and enjoyable experience (e.g. hands-free shopping, delivery service, loyalty programs etc.)
- Monitor and analyse performance and customer interaction level with customer touchpoints, turning customer insights into actions to improve and innovate the customer experience, and finding potential areas for improvements of both customer satisfaction and income.
- Maintain and constantly improve the customer journey. Secure the seamless experience through the whole Customer Journey touchpoints both off-line and on-line.
- Together with IKEA Retail drive the creation, innovation and improvement of customer journey and customer experience.
- Drive the local innovation projects which are beneficial for the Meeting Place (unique customer experiences, co-creation, operations optimization etc.).
- Assist BN&OM in general and commercial operations of the Property, ensuring best quality to enhance MEGA & IKEA brand value.
- Be responsible for performance and management of contractors within functional scope (guest service, might be extended / changed).
- Create employer’s requirements, scope of works, orders, enquiries, instructions, working maps, schemes, etc. and update upon necessity for services under direct responsibility.
- Ensure service quality by contractors under responsibility to ensure customer/ clients satisfaction in accordance with company standards within functional scope.
- Assist BN&OM in localization, implementation and follow-up of operational standards, strategies and procedures, develop local routines and procedures to enhance performance of the Center.
- Perform regular Property checks and IWAY audits to ensure appropriate level of performance.
- Ensure compliance with applicable laws and regulations (including permits, licenses, etc.) related to services within functional scope.
- Act as BN&OM and back-up specialists in parallel positions during their absence.
- Assist BN&OM in Property financial reporting, operational part of Business plan, operational costs budget, forecasting & follow-up.
- Participate in business negotiations with third party contractors.
Requirements:
- University degree, 5-year experience in Property or Facility Management sphere (especially Hospitality Sphere)
- Experience of cooperation with guests / authorities with handling of conflict situations
- Work experience on management position (at least 1 year) is a plus
- Experience in real estate management is preferable
- Presentation skills
- Proactive approach
- Desire for self-development and learning
- Customer focus, seeking for customer feedback and interaction
- Stress resistance
- Ability to work under pressure
- Ability to express thoughts clearly
- Ownership approach
- Responsibility
- Initiative / independence
- Goal oriented
- Ability to act in emergency situations
- Ability to prioritize
Откликнуться на эту вакансию: Operations Specialist (Guest Service, Hospitality related projects)
Предыдущая вакансия:
Вакансия № 10341866 на должность Конструктор-технолог мебели от компании ИП Шкафодел.ru в городе (населенном пункте) Москва