от компании (организации): Brainpower CIS в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Банковское ПО"
с заработной платой: по договоренности
Вакансия № 10547540 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 5 ноября 2024 года.
Дата обновления вакансии № 10547540 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 10547540 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: IT Service Desk Engineer
Our client (financial industry) is looking for IT Specialists and Managers to join their team abroad (Middle East).
Duties:
- As Service Desk Engineer will act as the first point of contact to report issues and faults relating to the service.
- To provide 1st level of support for the following;
- Hardware & Software issues for desktops and Laptops
- Operating system issues
- Printer, Scanner & IP Phone issues
- Banking application issues
- LAN issues
- The team works on all the Incident and request assigned to them
- Ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products. This is a demanding support position which calls for excellent customer service and support skills.
- Dealing with incoming faults in a professional, courteous manner over the phone and via email.
- Taking ownership of faults and managing them in a logical and methodical manner.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution.
- Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Diagnosing and resolving problems to the customers satisfaction
- Maintain and develop own knowledge and skills to assist with first time fault resolution.
- Identify and escalate repeat issues or service risks into service management teams.
- Sharing knowledge with team colleagues.
- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
Skills and Requirements:
- At least 3 years or above relevant IT related experience.
- Has a network support experience or background (CCNA equivalent).
- Has a Windows OS and Microsoft Applications support experience or background (MCP equivalent).
- Has a Windows Administration support experience (MCSA equivalent)
- Has a Citrix support experience or background on Thin-Client implementation.
- Has a SCCM administration or support experience is a must.
- Has a good communication skills and customer oriented individual (BPO experience).
- Team player, flexible on work shift timing schedule/
- Willing to work on demanding environment with minimal supervision/
- Working knowledge of IT Service Desk operations.
- Working knowledge of event, incident & problem management processes and tools.
- Familiar with working on Windows operating systems environment and a keen interest in networking.
- Must be able to demonstrate a customer first approach to support
- The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
- Natural aptitude for trouble shooting & problem solving.
- Have solid experience in a helpdesk or technical support environment.
- Highly organized and able to work on own initiative to complete the range of tasks required.
- Fluent English
- Readiness to relocate abroad (Middle East)
We offer:
- Salary, accomodation, transportation
- Annual Airfare to home country
- Medical insurance
- 22 working days annual leave
- Performance bonus
Откликнуться на эту вакансию: IT Service Desk Engineer
Предыдущая вакансия:
Вакансия № 10547538 на должность Бухгалтер-ревизор от компании ООО Группа компаний Лит.Ра в городе (населенном пункте) Москва