от компании (организации): Hewlett Packard Enterprise в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Продажи"
с заработной платой: по договоренности
Вакансия № 10639444 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 11 октября 2024 года.
Дата обновления вакансии № 10639444 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 10639444 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Account Operations Manager
Assigned to customers as a focal point for operational aspects for the business relationship and assist in driving the operational strategy for their assigned customers and participate in key negotiations. Provides process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes. Advocates the customer view and expectations and provides feedback to the development/improvement of processes and capabilities. Understands and analyzes account financials. Manage top level escalations by interacting with HPE and customer management. Provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting the company’s policies related to compliance and global trade, advocate the customer requirements in the development of automated solutions (web based, EDI).
Responsibilities:
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.
- Plans and leads business analyses and provides recommendations to sales teams and business units.
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer requirements.
- Represents the customer needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
- Prepares and runs operational performance reviews with the customer and drives improvement plans.
- Consults and advises on operational matters of high complexity to internal clients up to the Director level.
- Proactively communicates operational process changes to customers and internal clients; drives the implementation phase.
Education and Experience Required:
- First-level university degree or equivalent experience; advanced university degree preferred.
- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts.
- Project management experience preferred.
Knowledge and Skills:
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language.
- Excellent Leadership, negotiation and influence skills.
- In-depth understanding of core company businesses and the revenue cycle.
- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Strong project management, problem solving, and analytical skills.
- Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Strong ability to establish and maintain strong relationships with external customers up to the Director level.
- Solid financial and business acumen.
- Proven ability to identify and implement customer-specific process improvements.
Откликнуться на эту вакансию: Customer Account Operations Manager
Предыдущая вакансия:
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