от компании (организации): IKEA. Магазины в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Менеджер по сервису - сетевые и телекоммуникационные технологии"
с заработной платой: по договоренности
Вакансия № 11162023 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 17 сентября 2024 года.
Дата обновления вакансии № 11162023 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 11162023 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Services Experience Specialist
Requirements:
- You have minimum 2 years of experience in Service Development or similar and delivering results. Further, you have experience from retail, preferably home furnishing sector, and from working with multichannel customer journeys and customer support;
- You have good knowledge and experience in data analysis, developing metrics and projections based on analysis results;
- Perform data analysis to identify trends, opportunities and potential risks, and present them in an understandable and actionable manner at a country level;
- Use the understanding of how information is applied today, to determine the future needs of reporting at store and country level;
- You have broad knowledge of IKEA concept, brand objectives, values and vision as well as in IKEA tools, processes and cycles as well as of operational plans and goals including follow up on KPIs;
- You have an understanding of how consumer acts, feels and behaves in a multichannel retail environment to apply the insights in the shopping experience design in all touchpoints;
- You have broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions;
- You also have intermediate knowledge of collecting and analysing market insights including competitor monitoring relevant for service business.
Responsibilities: - Support to design and define of the complete services offer including planning, selling and fulfilling, designing, financing, family friendly… related to securing great customer experience throughout Customer Journeys at different customer meeting points;
- Proactively work with Consumer and Customer Insights, Selling and Customer journey team to take customer centric approach in developing the services offer;
- Be responsible for liaising and being key speaking partner to CFF (Customer Fulfilment), IMS (Indirect Material and Services) and Finance departments to secure the procurement and implementation of the Services;
- Secure proactive communication of the full services offer in all relevant media and communication channels;
- Engage all stakeholders to ensure the capacity development, quality performance of all services;
- Build SME (Subject Matter Experts) competence through understanding markets, consumer and how to develop the services business;
- Actively cooperate with all key stakeholders within Commercial and beyond to secure integration, common focus and to maximize impact;
- Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA;
- Be an active player in working on sustainability services within Customer through ensuring sustainability priorities are reflected across service offering (e.g. circularity in range, recycle possibilities).
We offer: - Full compliance with Labor Law, official employment;
- Staff discount on IKEA goods for all co-workers;
- Corporate medical insurance;
- Subsidized meal in staff restaurant;
- Partial compensation for fitness club;
- Partial compensation of children’s summer camps;
- Staff parties and gifts;
- Life insurance;
- Corporate pension program;
- Learning offer for professional growth;
- Unlimited career and development opportunities at IKEA!
Откликнуться на эту вакансию: Services Experience Specialist
Предыдущая вакансия:
Вакансия № 11162018 на должность Менеджер вводных уроков (Английский язык) от компании Skyeng в городе (населенном пункте) Орехово-Зуево