от компании (организации): IKEA. Химки в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Системы управления предприятием (ERP)"
с заработной платой: по договоренности
Вакансия № 12678179 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 28 октября 2024 года.
Дата обновления вакансии № 12678179 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 12678179 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: IT Technical Support Specialist
ABOUT THE JOB
You will be responsible for ensuring business continuity of all supported IT products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. You provide professional IT support with a high service level to different IKEA units (across different locations when applicable) as defined in the Service Level Agreements and implement projects and deployments within the country when required. You operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit.
YOU WILL
- manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets;
- lead or support on-site project implementation/deployment efforts with regard to implementation of new IT products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations;
- provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework;
- perform preventive maintenance and routine monitoring to include creation and follow-up of a service;
- schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions;
- take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain;
- ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments;
- provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops);
- provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products;
- coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed.
WHAT YOU'LL NEED TO HAVE
- +2 years experience in IT support;
- general understanding of the end users’ needs, business processes, IT products and platforms;
- general knowledge of relevant technology standards, trends and innovations;
- general knowledge of IT service management, processes and toolsets, procedures and guidelines;
- basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets;
- general understanding of the business impact of service requests and incidents within the Country(s);
- basic knowledge of project and change management;
- Good verbal and written English (Intermediate is a must level).
WE OFFER
- full compliance with Labor Law, official employment;
- staff discount on IKEA goods for all co-workers;
- corporate medical insurance;
- subsidized meal in staff restaurant;
- partial compensation for fitness club;
- life insurance;
- corporate pension program;
- unlimited career and development opportunities at IKEA!
Откликнуться на эту вакансию: IT Technical Support Specialist
Предыдущая вакансия:
Вакансия № 12678167 на должность Инженер по релейной защите и автоматике от компании НПО Энергомаш имени академика В.П.Глушко в городе (населенном пункте) Химки