от компании (организации): ООО СК ОТЕЛЬ МЕНЕДЖМЕНТ в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Размещение, обслуживание гостей"
с заработной платой: от 650 до 650 USD
Вакансия № 12916019 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 13 октября 2024 года.
Дата обновления вакансии № 12916019 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 12916019 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Guest relations Manager
We are looking for candidates who are willing to relocate to UAE for work for Emerald Palace Kempinski Dubai.
MAIN RESPONSIBILITIES – GUEST RELATIONS
- Communication of hotel & company philosophy and internal hotel representation.
- Have in-depth knowledge of the hotel and the geographical layout of the city/surroundings.
- Knowledgeable about all VIPs in-house, hotel functions and special events.
- Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company-wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
- Welcome, facilitate and bid farewell to as many guests as possible.
- Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
- Liaise with FOM and GM, to prepare a tailor-made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
- Obtain as much information about a guest’s stay to be entered into the guest's history.
- Welcome visitors to the hotel, assist with general information, internal promotions, and directions.
- Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
- Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
- Perform special projects and related duties as assigned.
- Walk throughout the hotel recognizing guests and engage with them appropriately.
- Attend & participate in daily briefings as scheduled.
- Report potential and existing hazards and rectified immediately.
- Provide information to all guests regarding the services and possible internal promotions of the hotel.
- Senior Management on any unusual circumstances that might affect guest service and expectations.
- Take decisions on upgrades/comps/rebates etc. as per stipulated hotel policies and procedures.
- Participate in training programs.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
CONDITIONS:
- Service charge
- Accommodation
- Insurance
- Transportation
Откликнуться на эту вакансию: Guest relations Manager
Предыдущая вакансия:
Вакансия № 12916015 на должность Ассистент менеджера по работе с клиентами от компании ООО Высшая Школа Управления Финансами в городе (населенном пункте) Москва