от компании (организации): ООО Атлас в городе (населённом пункте): Москва, Россия
в отрасли экономики "Наука, образование" → "Биотехнологии"
с заработной платой: от 2400 до 2400 EUR
Вакансия № 1412974 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 17 сентября 2024 года.
Дата обновления вакансии № 1412974 на сайте Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 1412974 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Care and Logistics Support Representative
About Us: Atlas Biomed is a personalised health company, applying the latest genetic technologies to help you navigate towards your potential. To achieve this, Atlas has two tests available in the UK: the Atlas DNA Test and the Atlas Microbiome Test. Both tests feed into the Atlas platform, which allows you to take control of your health through actionable, personalised recommendations.
Do you have a background in biology, a passion for delivering excellent customer and logistics support, and an interest in learning more about personal genetics?
If so, a role in customer care and logistics support at Atlas Biomed may be the perfect fit for you. You’ll have the opportunity to learn about our business and the personal genetics and microbiome testing industry, while interacting directly with our customers as part of a motivated and collaborative team.
Your main responsibility will be to research and resolve customer questions (and logistics related issues), while also sharing customer feedback and insights with the rest of the company. Direct support is provided via email, chat, social media, and telephone.
You should be a naturally curious problem solver with the ability to communicate effectively with diverse audiences. Experience supporting customers and working in a fast-paced environment is a plus!
Key responsibilities:
- Provide our customers with outstanding service in all stages of their Atlas Biomed experience from website navigation and account settings to product selection and support.
- Proactively collaborate with our logistics partner to ensure timely delivery of test kits order online and solve issues as they arise.
- Maintain a high level of confidentiality and ensure compliance with company policies and external regulations.
- Analyse, distill, and distribute feedback to the engineering, design, research, and operations teams to continually improve the Atlas Biomed customer experience.
- Ongoing focus on improving support processes to increase efficiency and allow the team to maintain a high level of support as the customer base grows.
Ideal qualifications:
- Bachelor’s degree in biology or equivalent undergraduate biology course work.
- Comfort with working both independently and as part of a collaborative team.
- Genuine passion and commitment to providing superior customer service.
- Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality.
- Ability to effectively communicate concepts to individuals with a wide range of experience using computers and limited scientific understanding.
- Ability to multitask and prioritise workload among conflicting demands. Strong analytical and critical thinking skills.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Has "thick skin" and is able to handle complaints and unpleasant customers.
- Has a pleasant, patient and friendly attitude. Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and team player mentality.
Please include in your cover letter the answers to the following prompts:
- Why are you interested in joining the customer care team at Atlas Biomed?
- Tell us about a time when you had to deliver or receive difficult feedback from a colleague or supervisor.
- Describe a recent situation when it was necessary for you to learn a new skill or complex concept in a short amount of time.
We are seeking a full-time employee for our UK office, located at: Tower Bridge House, St Katharine’s Way,
London E1W 1DD, United Kingdom
Откликнуться на эту вакансию: Customer Care and Logistics Support Representative
Предыдущая вакансия:
Вакансия № 1412972 на должность Бухгалтер от компании АО Новый регистратор в городе (населенном пункте) Москва