от компании (организации): ООО Керри в городе (населённом пункте): Красногорск, Россия
в отрасли экономики "Производство, сельское хозяйство" → "Пищевая промышленность"
с заработной платой: по договоренности
Вакансия № 14632479 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 2 ноября 2024 года.
Дата обновления вакансии № 14632479 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 11 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 14632479 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Care Manager
Kerry Overview
Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetizing, relevant and innovative custom solutions, using our expertise in new product development, production and commercialization.
Founded in 1972 in Co. Kerry, Ireland, the Kerry Group has annualized sales in excess of €5 billion and supply over 15,000 food ingredients and flavour products to customers in more than 140 countries worldwide. We have established over 100 manufacturing sites, operate in over 30 countries, and employ 24,000 people worldwide.
Kerry’s history of industry and customer commitment, our employees’ entrepreneurial spirit, and our team-based approach to value creation has established a solid foundation from which we will build new growth. If you want a work environment where accountability, agility and continuous improvement are part of daily life, we want to talk with you. Apply online or learn more about us at www.kerrygroup.com/careers
Role & Responsibilities
Role Objectives
Responsible for the daily activities of the Customer Service Representatives (CSR's). Administers, coordinates, and directs customer service operations and policies. Trains and supervises CSR's.
Role Description & Responsibilities
- Manage the Customer care department,
- Effectively communicate and interact with the key customers of the Company: build close, working relationships with customers
- Act as a liaison between Customer Service and Management
- Act as a liaison between Customer Service and other inter-company departments
- Maintain a high degree of involvement in all customer issues and activities within department and report areas of concern to management
- Assists customer service staff in the resolution of day to day issues as needed
- Receive and process orders from the key customers to meet customers’ expectations for on-time delivery
- Prepare the set of documents, required for delivery to the key customers, in accordance with the requirements of the legislation of the RF and in accordance with the Customer’s requests.
- Provide support to accounting for a timely resolution of credit issues
- Control the list of accounts receivable and accounts payable, management of reconciliation quarterly. In case of some discrepancies – to take all measures to verify and eliminate this.
- Monitor customer satisfaction and initiate programs to enhance our level of service to the customer
- Handle customer correspondence on complaints assigned to Customer Service responsibility; ensure their resolving in due time and the feedback to the customer
- Maintain all staff management and development areas including annual performance appraisals, training programs, hiring and termination’s as needed in accordance with management and Human Resources
- Initiate programs to increase efficiency and productivity within the department
- Oversee all Customer Service procedure and processes within the department to insure compliance with corporate policy
- Promote company good will by maintaining professional and calm demeanor in dealing with highly concerned internal and external customers
Supervisory Responsibilities:
Directly supervises employees in the Customer Service Department. Is directly responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The Person:
- The successful candidate will be a 10+ years of experience in Customer Care in FMCG area
- Fluent in English
- SAP knowledge
- MS Excel – advanced user
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Откликнуться на эту вакансию: Customer Care Manager
Предыдущая вакансия:
Вакансия № 14632448 на должность Старший смены (мясопереработка) от компании ООО Торговый Дом НЕФТЬМАГИСТРАЛЬ в городе (населенном пункте) Москва