от компании (организации): Align Technology в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Менеджер по сервису - сетевые и телекоммуникационные технологии"
с заработной платой: по договоренности
Вакансия № 14817951 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Дата обновления вакансии № 14817951 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 14817951 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Technical Support/Onboarding Customer Specialist
Your mission is to deliver premium customer experience during the entire process of processing, delivering iTero Technology and technically support the customers.
The Role of the Technical Support/ Onboarding representative is to be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed and to take care of the Technical issues. The Technical and the Onboarding support includes, educating the customer on the timeliness, logistics, office technical requirements and scanner installation process. Due to the nature of the support, they should be equipped to handle incident requests coming from internal and external users of our Scanner and CAD/ CAM services responding to customer technical issues related to proprietary hardware, software and web applications. The required tasks include, but are not limited to, remotely troubleshooting customer issues, working closely with customer service teams, communicating with customers, ensuring issues and solutions documented in the ticket system and database
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others.
- Ability to communicate technical issues in an easily understood manner.
- Provide onsite repair on proprietary hardware if necessary
- Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation
- Ensure timely resolution to customer contact issue whether it is an e-mail, tickets, inbound or outbound call.
- Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc.
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assisting internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).
- Contribute to and maintenance of the shared team knowledge base and procedures
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Initiate the Return Material Authorization (RMA) process
- Conduct Admin related tasks whenever necessary
- Perform other duties as assigned.
QUALIFICATIONS:
- Bachelor level preferred
- 4 years of experience in a similar role for a fast growing international company. Experience working with medical or other equipment preferred
- Excellent written and verbal communication skills in English and local language Any other additional language is a plus
- Experience working with import and export regulations preferred.
- Experience with Salesforce.com and/or SAP it would be consider as a plus.
- A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus
- A good understanding of networking concepts and ability to troubleshoot different web browsers.
SKILLS REQUIRED:
Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions are not working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines. Strong customer service skills, Strong interpersonal skills, positive attitude & self-motivated, Good analytical skills, Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction (NPS), Strong organizational skills; attention to detail, Providing Excellent Customer Service to internal and external clients. Complies with all appropriate policies, procedures, safety rules and regulations.
The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally, you are a good team player, dynamic, optimistic, accurate, result oriented, hardworking and creative.
Why working for Align Technology?
Great people, innovative technologies, and meaningful work—these are just some of the things employees say make Align Technology a great place to work:
- Make Your Mark: we are a global business, but not so big that you cannot make a huge impact on our continued business improvement. Bring your A game!
- Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
- Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top!
Besides a challenging working environment, we offer you a good compensation and benefits package. This includes a good salary and the opportunity to participate in special projects and/or training when requested.
Откликнуться на эту вакансию: Technical Support/Onboarding Customer Specialist
Предыдущая вакансия:
Вакансия № 14817947 на должность Косметолог от компании ИП Спа центр Арт Спа (ИП Клымышина Мария Андреевна) в городе (населенном пункте) Химки