от компании (организации): Improvado в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Развитие бизнеса"
с заработной платой: по договоренности
Вакансия № 15061849 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 25 октября 2024 года.
Дата обновления вакансии № 15061849 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 15061849 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Client Director
We are looking for a Client Director. We'll be counting on you to expand and build upon our customer success processes that will provide our clients with world class customer service. You'll be in charge of growing and managing our customer success team. We are looking for a high energy hustler who knows what it takes to keep our customers happy and our churn low.
Key responsibilities include:
- You will work as the liaison between our client's tech support needs and the development team.
- You will become the key point of contact for understanding the big picture of what is in the task pipeline, moving tasks forward, and ensuring the development team completes tasks in a timely manner.
- Developing a system to manage tech support issues from our clients and a method for prioritizing them with the development team.
- You'll work closely with our sales team and account managers to resolve issues as they arise.
- Developing KPIs for success to report on each month
- Bonus points if you have experience in the ETL space
Must Have: - Be fluent in English - written and verbal skills are critical to success in this role
- Proven success leading teams in customer on-boarding and account management
- Proven success in creating exceptional and impactful customer experiences
- Have experience in a role where you have managed customer relationships and team members frequently in english over the phone/web
- Have a proven track record of tracking and decreasing churn and a high renewal rate
- 5+ years of customer support management experience
- Background with support of a tech product, ideally in the martech/ adtech space
- Data driven and highly organized when it comes to task tracking
- Excellent communication, organizational, and collaboration skills
- Expansive history of success growing new customer success strategies
- Experience in creating processes to streamline customer experiences
Nice to have: - Have high ethical standards and values consistent with our-hard work, integrity and team player.
- Share evidence where you have been a Top Performer and Self-Starter
- A sharp focus on your professional and personal goals
- Ideally, experience within the advertising and marketing industry
- Some experience with a startup is preferred
- Experience in SaaS
- Working knowledge of SQL is a must
- Experience with Jira and Salesforce
You will be reporting directly to our CEO, Daniel Kravtsov, who is a serial entrepreneur with 2 previous exitsWhat we bring to the table:A proven product
Large team of skilled, experienced, and loyal engineers
An experienced team of customer success managers and technical support
$8 Million in funding from many industry celebrities and tier-1 investors
We will consider CV and cover letters in English only.
Откликнуться на эту вакансию: Client Director
Предыдущая вакансия:
Вакансия № 15061843 на должность Дизайнер от компании ООО ПРАВИЛЬНЫЙ ПРОЕКТ в городе (населенном пункте) Москва