от компании (организации): SegmentStream в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Стартапы"
с заработной платой: по договоренности
Вакансия № 15738675 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 4 ноября 2024 года.
Дата обновления вакансии № 15738675 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 15738675 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Account Manager/Project Manager
SegmentStream — Data intelligence platform built for data-driven CMOs, web analysts and performance marketing teams.
The company is headquartered in London, UK with an office in Moscow, Russia.
Customer Success Manager:
The mission for this role in SegmentStream is to increase value for both the customers and our company. Customer Success Manager ensures that our customers are getting the maximum value of our product, know about it, and are happy to buy more from us, and recommend us to their colleagues from other companies.
Responsibilities:
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Take on customer relationships from Sales once a customer signs up for SegmentStream
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Ensure customers have a smooth onboarding and implementation phase
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Understand how customers are using the product and find ways for them to use it more effectively and increase ROI
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Lead regularly scheduled check-ins and monitor client satisfaction
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Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
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Identify, manage and close new business opportunities and develop strategic initiatives for ensuring customer retention and revenue expansion
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Transact renewals and upsells for customers in your assigned customer list
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Maintain a trusted advisor relationship with each assigned client
Qualifications:
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3+ years of Customer Success or Account Management experience in an IT/digital field (ideally, in SaaS/software business or digital agency).
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Strong collaboration and influencing skills are critical to the success of this role.
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The ability to build and maintain relationships internally and with customers.
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Excellent listening, presentation and communication skills.
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The candidate is technically savvy and has an interest in leveraging data, analytics, and automation to drive demonstrable ROI.
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At least B2 English to communicate with our English-speaking customers.
Why SegmentStream:
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Unique and high-quality SaaS product that solves a massive problem for a huge market;
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An agile team of smart and experienced developers, data scientists, and product managers that not only love what they do but also really good at it;
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A great company culture that is embracing functional ownership, entrepreneurial mindset and personal growth;
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A lot of opportunities for future career growth within the company;
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Sleek Moscow office space near Belorusskaya metro station;
Sounds like a good fit for you? Please attach in the cover letter the links that best showcase the relevant things you've built and done, e.g. your Dribble or Behance portfolio, LinkedIn, case studies, etc. :)
Откликнуться на эту вакансию: Account Manager/Project Manager
Предыдущая вакансия:
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