от компании (организации): ООО Бринго в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Передача данных и доступ в интернет"
с заработной платой: от 60000 до 70000 руб.
Вакансия № 16232538 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 22 июля 2024 года.
Дата обновления вакансии № 16232538 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 16232538 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
сменный график
Дополнительные сведения о вакансии: Technical support specialist with knowledge of English
Due to the growth of our business, we continue to search for professional and ambitious employees for the development of the IT block, which requires qualified technical support for clients and users of our platform.
Duties:
• Independently and at the written request of customers to study technical problems in traffic routing, determine and eliminate their causes, find temporary and permanent solutions;
• Observe the specified time frames in work with written requests from partners in the Trouble Ticket system with suppliers / customers, correspondence and oral (rarely) communication in English.
• Every minute carefully analyze the processing of SMS traffic in the web interface of the billing platform,
• Route SMS traffic, find directions of suppliers to improve the operation of routes, be able to write routing rule formulas without errors and control their processing by billing.
• Test the routes of suppliers at the request of managers and analysts, reporting on the results.
• Promptly escalate customer problems to the next level of technical support or developers in case of impossibility to fix them on their own, as well as inform responsible employees about problems;
• Maintain a high level of customer satisfaction.
Requirements:
• ENGLISH LANGUAGE - Proficiency (C2) level
• Good communication skills.
• Computer skills at the level of an experienced user.
• Customer focus, responsibility. Ability to work in multitasking mode.
• Politeness, competent writing and speaking, business correspondence skills.
Desirable and will be an advantage:
• Higher or incomplete higher education in the field of mathematics, engineering, statistics, information technology
• Experience in telecom is encouraged
• Stress resistance, attentiveness, politeness, punctuality;
• Developed skills to search for information (be able to google problems or errors, as well as how to fix them);
• Ability to diagnose typical malfunctions in routing;
• Flexibility, great desire to learn new things;
Terms:
• Schedule of work 1/3 ( one working day (24h) / three days off) in the office of the company, metro Baumanskaya
• Young friendly team
• Prospects for career growth in a leading company of the innovation field
- Translation documents in Rus&Eng
- Fully official salary
- Training during the probationary period with full salary
- Sales commission is paid additionally
Russian company [ ООО Бринго ИНН 7701418769 ]
United Kingdom representation [ Bringo Group Ltd. ]
Откликнуться на эту вакансию: Technical support specialist with knowledge of English
Предыдущая вакансия:
Вакансия № 16232535 на должность Полицейский от компании Гос. корп. 1-й оперативный полк полиции ГУ МВД России по г. Москве (1 кавалерийский батальон, 1 рота) в городе (населенном пункте) Ликино-Дулево