от компании (организации): Improvado в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Стартапы"
с заработной платой: по договоренности
Вакансия № 16951855 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 6 октября 2024 года.
Дата обновления вакансии № 16951855 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 16951855 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Success Manager (US clients)
Customer Success Manager в Американский стартап / График 17:00-2:00 (GMT+3)
What do we do?
Improvado.io is a rapidly-growing data-driven US startup funded by more than 60 well-known VCs and funds in Silicon Valley. We’ve managed to raise $9 million in investments and now we’re growing up to 300% annually, setting new sales records.
Our product is a cloud-based SaaS-platform for marketers that allows us to easily aggregate data from 180+ advertising platforms like Instagram, YouTube, Facebook Ads, and GA into one place. We automate up to 90% of manual work related to reporting. One and a half billion records a day pass through Improvado and the storage size reaches ten terabytes...that’s why we’re so focused on up-to-date, high-load technologies.
Our HQ is in Silicon Valley (San-Francisco) with engineering offices in Tomsk and Moscow and already work with huge enterprises from the USA, Europe, and Asia, like Coca-Cola, Ancestry, Chacka Marketing, etc.
Our expertise in data aggregation has led our product to be high-ranked as a recommended middleware for marketers and data analysts (Yandex’s list for example). Due to our fast growth, we’re looking for the most talented engineers and other specialists able to contribute to our high-tech product development and to be a part of our cool international team.
About You
- Fluent English
- Proven success in creating exceptional and impactful customer service experiences
- You are friendly, professional, and know how to take care of and be responsible for your customers
- Background in support of a tech product, ideally in the MarTech/ AdTech space
- Highly organized when it comes to task tracking across multiple clients
- Excellent communication and collaboration skills
- Bonus points if you have a working knowledge of SQL
Key responsibilities include: - Customers are your #1 priority and you’ll do whatever it takes to support them.
- Growth - increasing usage and identifying new potential growth through current use cases and other potential teams
- Retention - build and maintain strong relationships with customers to reduce and prevent churn through regular client communication
- Advocacy - through positive outcomes, work with customer to provide testimonials, case studies and more
- Onboarding new customers, which typically includes: providing platform training sessions, helping clients set up and connect data sources&accounts, deliver custom features and developments where applicable.
- Collaborating internally with Marketing, Sales, Solutions Engineering, Product and Support when appropriate.
- Providing ETAs and regular progress updates on active requests
Hours: - 17.00 - 2:00 (GMT +3) - to cover US clientele
Compensation:
Base monthly salary (depending on experience) + quarterly bonuses based on KPIs
Advantages: - No bureaucracy and micromanagement
- Opportunity to get company stocks and to become a co-owner
- A chance to get experience in a fast-growing VC-backed startup from Silicon Valley
- English lessons with a native speaker
- Cookies, fruits in our office. Boardgames on Fridays.
- Location: 10-minute walk from m. Paveletskaya
Откликнуться на эту вакансию: Customer Success Manager (US clients)
Предыдущая вакансия:
Вакансия № 16951853 на должность Электромеханик от компании HAYS в городе (населенном пункте) Москва