от компании (организации): Binance в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Стартапы"
с заработной платой: по договоренности
Вакансия № 17477474 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 8 августа 2024 года.
Дата обновления вакансии № 17477474 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 17477474 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: P2P Customer Service Specialist (Russian/English)
Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.
Binance is the no. 1 crypto-currency exchange in the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is vital for us, and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and live-chats including but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Responsibilities:
- Ensuring customer service is delivered to our P2P customers all the time and via every communication channel
- Respond to customer inquiries via several channels (Chat and Email), provide information regarding products/services and other related inquiries
- Follow escalation and complaint procedures to ensure that all customer escalations and complaints are tracked and all relevant parties are informed of actions taken to resolve issues.
- Provide service excellence so as to develop and maintain customer loyalty
- Assist supervisor to work on a project, handle any other ad hoc tasks assigned by supervisor
Requirements:
- College degree or above;
- Fluent Russian language, and advanced English speaker;
- Minimum 1-year experience in customer service, preferably in the finance or E-commerce industry. Previous experience in the crypto industry is a massive plus.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and teamwork spirit.
- Ability to work under pressure, strong communication skills, and exceed beyond expectations.
- Passionate for the customer service industry and can accept working under different work shifts, including night shift.
???????Conditions:
- Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry
- Fast-moving, challenging, and unique business problems
- International work environment and flat organization
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
IMPORTANT: Successful candidates would need to attend a 3-week online training program (all paid)
Откликнуться на эту вакансию: P2P Customer Service Specialist (Russian/English)
Предыдущая вакансия:
Вакансия № 17477468 на должность Главный инженер по медицинскому оборудованию от компании ГБУ города Москвы Московский центр аккредитации и профессионального развития в сфере здравоохранения Департамента здравоохранения в городе (населенном пункте) Москва