от компании (организации): ООО Gates CIS в городе (населённом пункте): Москва, Россия
в отрасли экономики "Автомобильный бизнес" → "Производство"
с заработной платой: по договоренности
Вакансия № 17537238 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 2 октября 2024 года.
Дата обновления вакансии № 17537238 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 17537238 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Claim Handling Specialist
Location: Klimovsk, Russia
Responsibilities:
Responsible for handling Automotive Replacement claims related to the quality and / or technical issues of parts supplied by Gates and providing aftersales service to the Gates customers.
He / she is responsible for:
- Performing the claim handling tasks according to the Warranty and Non Warranty Complaints document
- Initial verification of the claim registered / provided by the customer.
- Receiving the returned parts by customers and confirming that the content and quantity announced by the customer matches.
- Processing claim analysis in a standardized way:
- Genuine Automotive Replacement verification: initiating Counterfeit Process if genuine test failed;
- Application verification: confirming that customer used correct part for correct application;
- Technical analysis of the claimed parts;
- Issuing Claim Report Analysis.
- Documenting all received claims by collecting technical data (New/Installed part, root cause, supplier verification)
- Taking decision related to the claim (accepted, rejected), based on the analysis result, his/her knowledge, skills and experience.
- Providing Claim Analysis Report (investigation outcome) to the Customer and the Commercial team.
- For rejected claims: coordinating return shipment to the customer or coordinating scrap of the parts on the expense of customer.
- Reporting and Monitoring predefined Key Performance Indicators.
- Handling counterfeit requests from direct customers and Gates web-sites.
- Participating in Train-the-trainer and Share-the-knowledge practices with Product Managers and Technical team.
- Improving the Quality of Gates products by taking preventive actions, focusing on data analysis, gaining the knowledge about root cause of the problems and involving supplier of the claimed parts.
- Supporting the technical team by providing and sharing the technical information on claims of all Gates Drive System and Cooling System products, and on relevant technical trends.
- At regular intervals assists in translation of technical literature to inform and educate Gates’ customers and installers on complicated or critical applications, product features, installation issues, etc. in co-operation with the Technical Support Team. Proposes new publications based on feedback of the market.
- Participates at Product Management, Tech Support and Claim Handler events when needed (e.g. Tech Days, Sales Conference etc.)
- Reports monthly on his/her activities, field-issues and informs on all related rooms for improvement.
- Increases Brand Awareness and Gates’ loyalty through service to the customer.
Skills:
- Knowledge of automotive technology.
- In depth knowledge Gates product applications.
- Must speak fluent Russian & English.
- Must have good communicative skills, verbal and written, to all levels of automotive market.
- Has practical knowledge of MS Office software.
- Team-player able to cooperate between Gates Europe departments.
Education/Experience:
- Requires a technical education in (automotive) mechanics and/or relevant practical experience with automotive engine or spare parts service.
Откликнуться на эту вакансию: Claim Handling Specialist
Предыдущая вакансия:
Вакансия № 17537206 на должность Полицейский/полицейский-водитель от компании 2 специальный полк полиции ГУ МВД РОССИИ по г. Москве в городе (населенном пункте) Малино