от компании (организации): Brainpower Group в городе (населённом пункте): Москва, Россия
в отрасли экономики "Маркетинг, реклама, PR" → "Исследования рынка"
с заработной платой: по договоренности
Вакансия № 18305680 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 7 сентября 2024 года.
Дата обновления вакансии № 18305680 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 25 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 18305680 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: CRM manager
Our client, foreign company is looking for CRM Manager
Key Responsibilities:
- Responsible for all aspects of CRM for the country and acts as the main contact for head office for CRM, IPPOS &Clienteling topics
- Responsible for understanding & adapting the global CRM strategy to implement and execute locally, ensuring HQ guidelines are followed and requirements are met
- Provide continuous feedback to HQ on all CRM topics
- Develop and foster the CRM &Clienteling mindset in the retail network
- Ensure comprehension of the CRM strategy and Luxury Execution in retail network
- Development of expert local knowledge on all relevant topics: national days/event, luxury hospitality, competitor events, exhibitions & fairs, concierge services, etc.
- CRM Tool local Champion, responsible for proper usage and managing analysis
- Training and coaching on the usage of the tool for the boutiques
- Providing valuable and constructive feedback to the Region on the uncovered needs/areas of improvements
- Liaising with the Retail Department, responsible for developing the retailer CRM partnerships, focusing on the top retailers. In collaboration with the Marketing department develops 3rd party partnerships
- Create deep knowledge of all clients and be able to engage on a professional, elegant and elevated manner
- Responsible for all CRM events and cultivation of activities for VVIPs, VIP and Top customers
- Coordinate joint events with PR and Communication
- Responsible for effectively communicating relevant CRM topics, and sharing of best practices, including LP talk within the Russian team
- Preaching the message of our Client Centric culture sharing local Clienteling activities initiated
- Accountable for the follow up, result analysis and reporting of all CRM activities (Gifting, programs & experiences included)
- Provide qualitative & quantitative feedback on all activities
- Provide required CRM training to the BA’s, RSMs, and Coaches to ensure CRM Plan implementation in collaboration with Education Department. Be the go-to person and assist BAs with any questions/comments regarding the follow up and reporting of CRM programs
- Responsible for the CRM budget both in forecasting & managing
- Helps to identify ways to improve the CRM cost strategy and ROI
Qualifications:
- Degree Level education
- Previous experience in a CRM/Clienteling role is a must
- Knowledge of the Beauty (Luxury) industry in the country preferable
- Experience in and Affinity with the Luxury Industry highly appreciated
- Experience in Luxury Hotellerie highly appreciated
- Language: Advanced or Fluent in English
Откликнуться на эту вакансию: CRM manager
Предыдущая вакансия:
Вакансия № 18305674 на должность Менеджер по маркетингу от компании Syntellect (ООО СИНТЕЛЛЕКТ) в городе (населенном пункте) Москва