от компании (организации): ООО СИКПА РУС в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Инсталляция и настройка оборудования"
с заработной платой: по договоренности
Вакансия № 18405160 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 6 сентября 2024 года.
Дата обновления вакансии № 18405160 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 18405160 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Service Engineer
Actively participate in deployment of Sicpa solution at customer sites, update software on machine and server side, configuration and finetuning of stations. Reporting of bugs, incidents for further decision making.
Provide technical support for customers over the phone and email, in order to ensure efficient operation of Sicpa solutions.
Specific knowledge linked to the work:
Mandatory:
- Strong troubleshooting skills and demonstrated abilities to diagnose and analyse software issues
- Experience managing 1st level support activities (Service Centre, Support Line, etc.)
- Experienced with quality and performance monitoring processes
- Experience with Microsoft Office tools (Excel, Word, PowerPoint, Visio)
- Ensure the resolution of incidents within specific time constraints
- Knowledge of basic IT support tools: FTP, SSH, SVN, Remote Access
- Knowledge of basic PLC setup and programming
Knowledge in one or more of the following fields a plus:
- Experience troubleshooting computer networks
- Experience with pharma environment and standards
- Knowledge of basic pharma standards about documentation, versioning, GMP
- Knowledge of basic IT support procedures and tools
Personal qualities required, abilities:
- Strong analytical skills; very organized in thought and methodology
- Excellent oral and writing communication skills
- Excellent interpersonal skills and good influencing skills
- Good political finesse in facing very demanding customers. Diplomatic when necessary
- Team oriented
- Ability to work under pressure and meet deadlines
- Demonstrated ownership of responsibilities
- Customer oriented attitude
- Focus on quality and results
- Ability to work autonomously
- Self-motivation
- Good written and verbal communication
- Fluent in English and Russian
Main Responsibilities
- Install, configure, optimize and maintain systems, applications and servers
- Maintain accurate and updated documentation
- Respond to requests of other technical teams
- Identify situations requiring urgent attention and escalate as appropriate
- Coordinate deployments with other teams and Sicpa’s partners
- Provide feedback and contribute to improvement initiatives
- Availability to work outside business hours and for on call support depending on business requirements
- Actively participate in technical service activities (efficient responsiveness for the resolution of requests)
- Serve as a first point of contact for customer service and support
- Coordination of corrective and preventive maintenance with other teams and Sicpa’s partners
- Ensure that external and internal SLAs are met and that issues are escalated appropriately and resolved in a timely manner
Incidents, Problems & CRs
- Actively participate in the management of work on incidents, problems and change requests, including planning and coordination with the customer, the teams of Sicpa’s partners, and the external 2nd and 3rd level support teams, key deliverable reviews, acceptance testing, and deployment coordination
- Close incidents, problems and CRs after verification that the underlying issue(s) have been resolved
Training
- Actively participate in the development and delivery of solution-related trainings for Sicpa, customer and partners employees
Status Reporting
- Responsible for status reporting as scheduled or as required
Coordination of Releases
- Actively participate in the communication and coordination of releases and upgrades, both internally and externally
General/ Other activities
- Ensure that all SICPA policies, including those concerning Health, Safety and Environmental protection, are respected, and implement or propose improvements in such practices
- Contribute to the development and maintenance of policies, processes and procedures for SICPA, including those for operations, maintenance, and support
- Management of special tasks, projects or initiatives to improve quality, efficiency, or cost effectiveness of the solution or the local entity team, as agreed with the Service Centre Team Leader
Participate in general management and administrative tasks for the Local Entity, as requested by the Service Centre Team Leader
Geography: Russia, CIS and Global
Откликнуться на эту вакансию: Service Engineer
Предыдущая вакансия:
Вакансия № 18405158 на должность SW Industrial PLC Engineer/ Automation Engineer Siemens based controller, rotating equipment от компании ООО КРИОСТАР РУС в городе (населенном пункте) Москва