от компании (организации): The Anglo-American School of Moscow в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Компьютерная безопасность"
с заработной платой: по договоренности
Вакансия № 18791198 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Дата обновления вакансии № 18791198 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 18791198 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Technology Support Engineer - Tier 1
***The Anglo-American School of Moscow ONLY ACCEPTS APPLICATIONS ONLINE.
Type of Job: Full-time
General Description:
A Technology Support Engineer is responsible for AAS-owned, student and employee approved mobile technology devices (‘shared devices) and other tech tools and products. This includes, but is not limited to, shared laptops, PCs, MACs, iPads, Chromebooks, Projectors, Apple TVs, Smart Boards and other audio and visual equipment. A Technology Support Engineer is responsible for device maintenance and troubleshooting and provides first-line (tier 1) support for end users. S/he is supervised by the Senior IT Support Engineer. A Technology Support Engineer establishes professional relationships with students, staff, and other AAS Community end-users of shared devices. Communicates effectively with proficiency in English. Embraces the AAS Mission, Vision, and Core Values.
Reports to (directly): Senior IT Support Engineer
Qualifications and Requirements:
- Minimum of one year current work experience in related Information IT support/operations
- Bachelor’s degree in Computer Science or information technology
- Software and hardware troubleshooting experience
- Speak, read and write in English and Russian fluently, according to the CREF standards, C1 or a C2 level, as determined by the external AAS testing provider.
- Physically able to perform all duties, including lifting up to 25 kilograms, bending, stooping, may require climbing ladders
- Legally residing and able to work in Moscow, Russia
- Must be eligible to receive a security clearance certification (provided by AAS).
Knowledge, Skills and Abilities:
- Demonstrated knowledge of current, relevant technology hardware and software
- Knowledge of MS AD Directory Services
- Knowledge of desktop operating systems (Windows® and Mac OSX)
- Knowledge of tablet & mobile operating systems (iOS / iPadOS)
- Demonstrated customer service skills
- Ability to focus on both detail-oriented tasks, as well as understand and implement larger project-focused work
- Ability to be a collaborative and motivated team member, and contribute positively in a diverse, international, fast-paced environment
- Ability to work under pressure and meet deadlines. Overtime hours may be required and will be compensated accordingly
- Excellent oral and written communication skills.
- Strong analytical, problem solving and time management skills.
- Positive and friendly attitude, growth mindset and a passion for learning new technologies
Core Duties:
- Provides first line of technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Responsible for shared technology device inventory, setup, release and receipt, according to AAS established procedures
- Provides excellent customer service to all end users and community members
- Conducts daily maintenance, ensures devices are charged, and performs routine check-ups on a regular basis for devices in the inventory
- Assists helpdesk staff with device regular updates, according to established AAS procedures and timelines
- Works closely with the IT helpdesk staff, assisting with devices, equipment arrangement and setup
- Records and information management: maintains accurate records in a variety of basic formats according to established procedures for the purposes of documenting use and updates of shared devices.
- Shares knowledge, troubleshoots issues using best practices and established AAS protocols
- Provides first line, end-user support along with the helpdesk team
- Troubleshoots system and network problems utilizing the appropriate tools and best practices
- Supports the roll-out of new software applications
- May make recommendations to the direct supervisor for improved protocols and procedures related to core duties and shared device management, inventory, customer service improvements
- Provides training to the end users on new technologies, software and applications
- Performs other duties as assigned
Additional Duties:
Additional duties may be assigned
The above statements are intended to describe the general nature and level of work performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
***The Anglo-American School of Moscow ONLY accepts applications online. Visit our website to apply for Technology Support Engineer.
Откликнуться на эту вакансию: Technology Support Engineer - Tier 1
Предыдущая вакансия:
Вакансия № 18791190 на должность Менеджер по продажам грузовых автозапчастей от компании ООО КитайАвтоЗапчасть в городе (населенном пункте) Москва