от компании (организации): Antal Russia в городе (населённом пункте): Москва, Россия
в отрасли экономики "Медицина, фармацевтика" → "Медицинское оборудование"
с заработной платой: по договоренности
Вакансия № 19412312 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 27 октября 2024 года.
Дата обновления вакансии № 19412312 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 19412312 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Field Service Manager
Job Location: Moscow, RUSSIA
Manager: Regional Service Manager
POSITION SUMMARY:
Customer Care is a frontline team that ensures our customers success across the world, by delivering a comprehensive set of support services from our Support Centers across the regions to Field Services delivering onsite repair and maintenance for Cepheid systems.
The Field Service Manager is responsible for managing field service operations performance, where applicable, via indirect Channel Partners (Distributors/Authorised Service Providers), and/or Cepheid direct field staff, and/or with end-users. This will ensure that performance is managed within the stated key performance indicators and that quality standards are maintained. As such the Field Service Manager assumes ownership of customer satisfaction, team development, growth and profitability in region, where applicable.
Reporting to the Regional Service Manager, the ability to bring our regional channel partner network up to our direct standards of service delivery will be critical to continue to enhance customer experience during accelerated growth. This job will be based in region and will require approximately 25-50% travel in the Commonwealth of Independent States.
ESSENTIAL JOB RESPONSIBILITIES:
Operations & Quality:
- Manage field service operations while strictly respecting Cepheid’s Quality
- Management System & processes
- Customer satisfaction advancement through daily management of operations, including field visits to maximise productivity and capabilities.
- Ensure an efficient geographical field coverage aligned with customer needs.
ESSENTIAL JOB RESPONSIBILITIES:
-
Operations & Quality:
- Manage field service operations while strictly respecting Cepheid’s Quality Management System & processes.
- Customer satisfaction advancement through daily management of operations, including field visits to maximise productivity and capabilities.
- Ensure an efficient geographical field coverage aligned with customer needs.
- Accountable for Environmental, Health and Safety for Field activities.
- Provide continued communication across organization (within Customer Care and Commercial Teams) for key accounts via field service operations KPI, dashboards and identified continuous improvement initiatives. · Develop proactive account plans to prevent and predict issues.
- Provide additional support to resolve key account issues.
- Set field service operations in alignment with country Go-To-Market programs.
- Learn, use and deploy appropriate corporate tools to support the business.
- Ensure that field engineers have necessary tools to perform their activities and that they report them accurately in a timely manner in our service system as per Quality policy.
- Works cross-functionally across all departments and regions as needed.
- Provide first-line or backup on-site field service installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers.
- Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through escalations, proactive attitude and actions to monitor/optimize customer outcomes
- Ensure the team records information related to installations, training, customer support and follow-up in SFDC as well as market intelligence data and reports to regional and country leaders
- Strict adherence to the Danaher integrity and compliance policy.
Commercial & Finances:
- Build strong relationships with regional/country Commercial organizations;
- Give inputs to Service Business Development team to design attractive service value proposition and identify business service opportunities.
- Communicate the value propositions of Cepheid service offers to customers.
- Develop long term value-based relationships with key accounts.
- Maximize customer loyalty and satisfaction. Focus on voice of the customer.
- Prioritize customer and business objectives to provide clear direction to FSE’s.
- Establish and monitor service operations, sales & OPEX during budget forecasts; justify potential variations and identify countermeasures as per needs.
- Use continuous Lean, Six Sigma Principles and problem-solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations.
Team Development:
- Hire, develop, train and coach field staff; ensures team cohesion.
- Listen associates’ feedbacks during regular 1:1 and survey; enhance their engagement and satisfaction via tangible action plans.
- Identify talents and design attractive development plans.
TRAINING RESPONSIBILITIES:
- Complete all assigned and required training satisfactorily and on time
- Ensure your associates attend and complete all required trainings satisfactorily and on time.
MINIMUM REQUIREMENTS:
Откликнуться на эту вакансию: Field Service Manager
Предыдущая вакансия:
Вакансия № 19412306 на должность Водитель - разнорабочий от компании ООО Топ24 в городе (населенном пункте) Москва