от компании (организации): CAS в городе (населённом пункте): Москва, Россия
в отрасли экономики "Наука, образование" → "Химия"
с заработной платой: по договоренности
Вакансия № 20677120 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 4 ноября 2024 года.
Дата обновления вакансии № 20677120 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 20677120 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer success specialist / Technical product consultant
Customer Success Specialist, Russia – ACS International
ACS International ACS International, Ltd. (ACSI) is a wholy-owned subsidiary of the American Chemical Society. ACSI is comprised of representatives that serve the scientific community worldwide. Employees represent products and services provided by ACS divisions, including ACS Publications and Chemical Abstracts Service (SciFinder® and STN®) to the world’s most important scientific companies, government organizations, global patent offices and academic institutions to promote research and discovery.
Position Summary
Responsible for collaborating with Sales staff in an assigned territory by providing pre and post-sale technical training and product consulting to customers worldwide. Also identifies opportunities to grow, retain, cross-sell and penetrate the customer utilizing their expertise in the product and services portfolio. Accountable for preparing and presenting instructional materials in various media for technical training events for user meetings, technical conferences, on-site customer visits, customer meetings via teleconference, and the virtual online product laboratory.
Position Accountabilities:
- Delivers technical instruction and demonstrations for pre and post-sale support, workshops, user meetings, technical conferences, and customer visits. The instruction may be delivered in person or remotely, may utilize stock or customized materials.
- Develops stock and customized instructional materials in various media utilizing instructional design principles, following a standard design template, incorporating technical content on product applications, and including examples relevant to the targeted audience.
- Evaluates customer information needs and matches them to appropriate products and services. Alerts sales representatives of potential sales opportunities and post-sale support needs.
- Gathers customer feedback on products, services, or policies and communicates this information to internal partners such as product development, sales representatives and sales operations.
- Provides introductory technical product application training for sales staff and agents worldwide and for other staff as needed.
- Provides product support by participating in regional and national exhibits
Minimum Education/Experience/Technological Knowledge
- Bachelor’s Degree in Science related fields, advanced degree preferred
- 5 or more years of related technical support or product training, customer support or product development
- Experience supporting science related solutions and/or information/intellectual property with a strong capacity to articulate industry-specific value proposition to address customer pain points
- Ability to develop and design training customized materials to meet customer needs and highlight product features by explaining and demonstrating search techniques and using examples
- Strong presentation skills and ability to communicate and answer questions about product content and relevant chemical information; experience with chemical information products and services preferred
- Demonstrated experience with virtual presentation tools such as GoToMeeting, WebEx, Zoom, MS Teams or other comparable tools
- Experience with CAS products like SciFinder is preferred
- Understanding of patenting process is preferred
- Willingness to travel
- Russian and English fluency for both written/spoken
Conditions
- Competitive salary (the total amount is discussed individually with successful candidates)
- Supportive and friendly colleagues
- Opportunity for professional growth
- Full compliance with Russian law
- Work from home
Откликнуться на эту вакансию: Customer success specialist / Technical product consultant
Предыдущая вакансия:
Вакансия № 20677108 на должность Учитель химии в частную школу от компании АО Август, Фирма в городе (населенном пункте) Москва