от компании (организации): Radisson Blu Sheremetyevo Airport, гостиница в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Управление гостиницами"
с заработной платой: по договоренности
Вакансия № 20718723 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 4 сентября 2024 года.
Дата обновления вакансии № 20718723 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 20718723 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Guest Relations Manager
Role/Responsibilities
-
Ensure the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to inquiries and problem resolution.
-
Develops and implements strategies where key guest relations metrics are identified, communicated, and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
Effectively manages the life cycle of the team within the department, fostering a culture of growth, development, and performance whilst reflecting promoting the company culture and values.
- Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
Competencies & skills requirements
- Proven experience in a guest relations position, ideally within a hotel environment
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice, and recommendations
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- An open, positive, and communicative personality
- Ability to handle multiple challenging priorities and assignments
- Minimum experience: 2+ years of relevant experience in Guest Relations
We are offering:
- Stable work in accordance with the Russian Labour Code in an international company
- Free meals in hotel cafeteria, medical insurance
- Opportunities for professional and career growth
- Team-spirited coworkers
- Special prices for hotel rooms, and F&B
- Recognition programs
- Discounts for the Aeroexpress or corporate buses for employees
Откликнуться на эту вакансию: Guest Relations Manager
Предыдущая вакансия:
Вакансия № 20718694 на должность Агент по бронированию наземные услуги от компании Випсервис в городе (населенном пункте) Москва