от компании (организации): Infobip в городе (населённом пункте): Москва, Россия
в отрасли экономики "Продажи, обслуживание клиентов" → "Телекоммуникации, сетевые решения"
с заработной платой: по договоренности
Вакансия № 21094819 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 18 августа 2024 года.
Дата обновления вакансии № 21094819 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 21094819 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer operations manager
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
Customer operations manager supports Account and Sales managers by taking care of documents flow, invoicing, providing statistical reports.
Your job responsibilities:
- Monitoring automatic billing and preforming manual billing with specific requirements (adding Purchase Orders, recalculations due to Tier Pricing, different billing models)
- Sending invoices and supporting documents to the clients
- Reconciliation (reconciling invoices with NDRs – network destination reports)
- Analyzing revenue leakages (non-invoice revenue, billing models, open offers)
- Analyzing pre-paid balance and coordinating with Finance teams
- Expertise on working on large data in Microsoft Excel with advance functions
- Coordinate with cross functional teams
- Calculating and billing late charge fees
- Ensure payment on, or before the due date as per customer agreements
- Improving company’s cash flows by actively preventing, managing, and decreasing bad debt provisions
- Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
- Maintain customer base and adapting to the Sales organization and segmentation of customer base
- Managing doubtful debt and write-offs
More about you:
- Bachelor's Degree in Finance/Economics
- Excellent command of MS Office suite, especially MS Excel
- Strong analytical and organisational skills, with a systematic approach to problems
- English - intermediate level or higher
- Exceptional professional communication skills
Why our employees choose us (and stay)?
- Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- Connect globally – Work with people from different countries. We put the “global” in globalisation.
- Pay & Perks – Competitive salary, health and pension benefits, travel allowances, expatriate compensation packages for your business trips, a team taking care of all the equipment you need, team buildings and other organised activities, kitchen stocked with the usual suspects… Talk about a balanced lifestyle!
Откликнуться на эту вакансию: Customer operations manager
Предыдущая вакансия:
Вакансия № 21094817 на должность Менеджер по продажам 1 линия от компании Белое Облако в городе (населенном пункте) Москва