от компании (организации): Honor в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Менеджер по сервису - сетевые и телекоммуникационные технологии"
с заработной платой: по договоренности
Вакансия № 21497479 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 13 октября 2024 года.
Дата обновления вакансии № 21497479 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 21497479 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Service Supervisor
BACKGROUND
Established in 2013, HONOR is a leading global provider of smart devices: smartphones, laptops, wearables, and audio devices, etc. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
HONOR pioneered many industry-first technologies and possesses excellent R&D capabilities to support the development of its full portfolio of smartphones and other smart devices. Created amid the rise of the digital age, HONOR develops an ecosystem of innovative products, including smart home and office appliances, healthy lifestyle and entertainment products. Every HONOR smartphone is subject to strict quality controls and must pass over 400 product tests and over 20 global certification standards before launching. HONOR owns 3,000+ service centers and 43 call centers, providing premium and efficient services to customers in over 82 markets.
KEY RESPONSIBILITIES
- Being a service representative for service providers;
- Responsible for customer satisfaction, quality and speed KPI’s
- Responsible for service providers relationships management.
Main tasks of the Position:
- Working with service providers and multi-brand ASCs;
- Develop and implementation of customer service policies and procedures;
- Define and control customer service satisfaction, standards, KPI’s on a daily basis;
- Identify and implement strategies to improve quality of service, productivity;
- Selection, qualification and authorization of the ASC’s;
- Preparation of instructions and bulletins for the ASC’s;
- Provide system and operation training to service providers;
- Support for the operational activities of the ASC’s and service providers;
- Handling claims and questions from end users and dealers;
- Processing Dealer claims for Non-Repairable Equipment;
- Preparing reports and performing other tasks assigned by the service manager;
- Liaise with company management to support and implement growth strategies.
PROFESSIONAL ATTRIBUTE
- At least 1 year of experience in the mobile industry;
- Working experience in After Sales Service is an advantage;
- A high degree of motivation for the result;
- Ability to work in a multitasking environment;
- English Language: Intermediate written and oral - Upper Intermediate (desirable);
- Strong analytical and presentation skills (Excel, Power Point);
- Organized and self-directed;
- Well structured;
- Stress Resistant;
- Good communicator;
- Open minded and willing to learn.
WHAT WE OFFER
- Working time: 5/2 since 9.30 a.m. to 18.00 p.m.;
- Location: Business center Krylatskiy Hills;
- Opportunity for professional growth and career development;
- Competitive salary;
- Mobile phone allowance, medical insurance, discounts on the Gym and learning of English language.
- Free drinks, fruits on Friday;
- Office library.
Откликнуться на эту вакансию: Service Supervisor
Предыдущая вакансия:
Вакансия № 21497476 на должность Менеджер по продажам строительно-отделочных материалов от компании ООО ЛПК в городе (населенном пункте) Москва