от компании (организации): DiDi в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Стартапы"
с заработной платой: по договоренности
Вакансия № 21558121 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 18 октября 2024 года.
Дата обновления вакансии № 21558121 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 21558121 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
стажировка
График работы:
гибкий график
Дополнительные сведения о вакансии: CX Governance Intern within a leading global start-up !
About Us:
Didi Chuxing ("DiDi") is the world's leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America and Australia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world's population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Mexico and Australia, and provides taxi-hailing service in Japan through a joint venture. By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.
We are looking for a dynamic, energetic intern who is eager to learn about our company by assisting with content creation for process building and business improvement in the customer experience department. You will be working closely with our regional team in order to standardize procedures and proactively escalate and monitor local projects and issues. You will also be involved with additional projects such as customer experience research, process mapping and communication between internal areas to generate proposals of improvement.
Key Responsibilities:
- Fulfill tasks set out by Business Improvement & CX Ops team.
- Attend meetings and take minutes.
- Perform data analysis and process Cards upload & update.
- Generate proposals of process improvement and standardization within internal areas
- Develop and improve standard operating procedures.
- Optimize FAQ content to improve issue resolution.
- Escalation and follow-ups of project and issues with regional team
Requirements: - Students of bachelor’s degree (Operations Management; Engineering or Business Administration or related Education Entrepreneur Business Intelligence).
- Knowledge and interest in Business Improvement and Customer Experience & Satisfaction.
- 12 months before graduation at the most.
- An outgoing person and have passion. Good at communication.
- Comfort working in a geographically distributed and cross-functional, multinational environment.
- Professional proficiency in Russian and English.
- Ability to learn.
- Ability to work 6-8 hrs at least 4 days a week.
- Soft skills: Tolerance of change and uncertainty, logical thinking, problem solution, attention to detail and proactivity.
Conditions:
- Partially remote work
- Opportunity to co-construct strategies from scratch
- Open a new chapter in multi-billion dollar business, ample opportunity to implement your own ideas.
Откликнуться на эту вакансию: CX Governance Intern within a leading global start-up !
Предыдущая вакансия:
Вакансия № 21558099 на должность Главный бухгалтер от компании ООО Асланов Технолоджи Групп в городе (населенном пункте) Москва