от компании (организации): АО Citibank в городе (населённом пункте): Москва, Россия
в отрасли экономики "Банки, инвестиции, лизинг" → "Розничный бизнес"
с заработной платой: по договоренности
Вакансия № 22661120 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 11 октября 2024 года.
Дата обновления вакансии № 22661120 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 11 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 22661120 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Leading Client Service Officer for Financial Institutions' support
Leading CitiService Officer for financial institutions is a position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address financial institutions’ inquiries and provide ongoing customer service support.
Responsibilities:
- Serve as single point of contact for internal partners and external clients (financial insitutions), interacting with key teams to identify and resolve issues
- Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Keep effective networking with internal partners (Russian/English speaking)
- Communicate resolutions to clients
- Maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Over 1 year of relevant experience
- Experience in customer service preferred, experience with financial institutions is a plus
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Proven ability to work under limited supervision within a team environment
- Fluent English (an Intermediate level at least!)
Education:
- Bachelor's degree/University degree in finance/economics
Откликнуться на эту вакансию: Leading Client Service Officer for Financial Institutions' support
Предыдущая вакансия:
Вакансия № 22661116 на должность Дизайнер одежды от компании BURO 12.18. в городе (населенном пункте) Москва