от компании (организации): ООО BASF в городе (населённом пункте): Москва, Россия
в отрасли экономики "Консультирование" → "Другое"
с заработной платой: по договоренности
Вакансия № 23065722 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Дата обновления вакансии № 23065722 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 23065722 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Relationship Officer
General Duties:
- Perform Salesforce database administrator tasks, including creating and maintaining workflows, custom fields, reports, dashboard design, and data flow management
- Design and document views, processes, fields, notifications, custom objects, page layouts, and workflows for specific departments
- Analytics and reports management
- Utilize analytical skills to respond to requested additions/changes and identify customizations appropriately Identify operational risks and areas for improvement; prioritizes, design, and facilitate the successful implementation of new processes
Key Operational and Administrative Duties
DATA QUALITY MANAGEMENT
01. Organize regular reporting for data quality control
02. Control data base quality (TAX ids, Areas, Visits, Crops, Territory & Employee assignments, Account names, Marketing segmentation, etc.)
03. Extra controls to be implemented in 2022: gifts, key events, customer trips, consents.
04. Define measures and organize Monthly calls with Regional Ambassadors for data quality track and improvement
END-USER GUIDELINES & TRAININGS
01. Ensure that end-users guidelines are up to date and available for end-users
02. Define training plan (Regions, Contact persons in each region, Topics, Timelines)
03. Prepare training materials and provide face-to-face end-user live sessions
04. Organize training for newcomers
05. Create Working Instruction and One-pagers for key activities: visits, gifts, samples, assignments, key events, customer trips, consents)
REPORTING & ANALYTICS
01. Organize dashboards for activity monitoring (visits, gifts, samples, assignments, consents, key events, customer trips)
02. Link Salesforce activities reporting with Distributor reports and Sales information
03. Ensure that users are aware of the reports and understand main principles of Decision making based on the available reports
04. Prepare and launch planning sessions accordingly with CRM Task calendar.
END-USERS SUPPORT
01. Identify system errors and bugs; cooperates with the global team to fix and prevent errors; participates in system efficiency improvements.
02. Provide Salesforce users support; ensure all system errors and issues are reported and fixed in time; cooperate with global team and Service Desk on reported issues; support on fixed issues testing (UATs)
03. Constant support of CRM-based tools in order to provide best data-quality solutions (SGI, BOARD)
04. Take a part in Power user community calls and educational sessions
CONSENTS
01. Responsible on Customer Consent archive in cooperation with Regional Marketing and Sales Team; collect, check and store hard copies; provide all GDPR related changes in Salesforce.
SAMPLES
01. Support Samples ordering process through Salesforce
PROCESSES & METHODOLOGY
01. Development. Analyze and improve existing processes; create new processes when needed, develop and implement.
02. Maintenance. Analyze the current state of Salesforce, identify changing requirements to improve data quality; cooperate with a global team to develop and implement the necessary improvements.
Requirements:
- University Degree (Business, Economy, Marketing) or other related discipline
- Fluent English (spoken and written);
- Good knowledge of MS Excel (pivot tables, macros).
- Business analytics experience 3+ years.
- Experience with SalesForce CRM.
- Experience in CRM products development.
- Experience in CRM processes support.
- Strong project management, communication and presentation skills.
- Experience in Digital applications development
- Analytical Thinking
- Conflict Management
- Teamworking
Откликнуться на эту вакансию: Customer Relationship Officer
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