от компании (организации): LIBERTEX в городе (населённом пункте): Москва, Россия
в отрасли экономики "Административный персонал" → "Ввод данных"
с заработной платой: по договоренности
Вакансия № 23489408 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 17 августа 2024 года.
Дата обновления вакансии № 23489408 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 20 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 23489408 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Financial Customer Service Advisor (Russian speaking in Montenegro)
Overview of Libertex Group
Libertex is an international brand operating for over twenty years in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe and Asia - primarily due to delivering first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU.
Purpose of the Job
- Improving customer satisfaction and customer service
- Improving loyalty of existing customers
- Providing transparent interactions with customers
- Reducing financial and other risks
- Improving the company's image
Key Responsibilities
- Serve customers by providing product and service information and resolving product and service inquiries
- Maintain customer records by updating account information
- Resolve product or service inquiries by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Maintain financial accounts by processing adjustments
- Prepare product or service reports by collecting and analyzing customer information
- Perform verification of client documents
- Consult the customers regarding the payments and withdrawals procedures
- Ensure customer queries are answered to their satisfaction
Key Skills Required
- Russian (Fluent \ Native)
- English (B2 and higher)
- Customer Support /KYC experience ( at least 1 year)
- Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and colleagues
- Sensitivity to Company needs, customer and employee goodwill, and the public image.
- The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Company’s exposure to loss or fraud, and the ability to think through and rationalize decisions.
- Flexibility and ability to multitask
- Strong communication skills including excellent email etiquette
- Ability to work in a fast-paced environment & under pressure if needed
- Mathematical aptitude and problem solving skills
- Detail oriented, strong organizational skills, and high degree of accuracy
- Competence with computers, telephones, and other office equipment
- Work in Montenegro
- PLEASE APPLY WITH YOUR CV IN ENGLISH!
We Offer
- Work by the seaside or mountains in a fun and friendly environment
- Competitive salary available in euro / crypto
- Quarterly Bonus based on Company Performance
- Employer-paid relocation for the employee and immediate family/partner
- 21 working days of annual leave plus 14 days public holidays
- Annual reimbursement of flight home for employee and family
- Corporate Events & Team Building Activities
- Udemy for Business Unlimited Membership and Language training courses
- The opportunity to excel in your professional career
- Use of leading technologies and modern business practices such as Agile
Откликнуться на эту вакансию: Financial Customer Service Advisor (Russian speaking in Montenegro)
Предыдущая вакансия:
Вакансия № 23489407 на должность Менеджер проектов (Департамент аналитики) от компании СберМегаМаркет в городе (населенном пункте) Москва