от компании (организации): Sheraton Palace Hotel в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Управление гостиницами"
с заработной платой: по договоренности
Вакансия № 2374913 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 19 сентября 2024 года.
Дата обновления вакансии № 2374913 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 5 октября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 2374913 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Hotel Manager Rooms (Eam – rooms) / Director of Rooms Division
Responsibilities:
- Leading and managing the Hotel’s Rooms Division operations, including but not limited to Front Line Guest Services, Housekeeping.
- Responsible for the development and implementation of the Rooms annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meets its business targets and drives sustainable, profitable growth.
- Overall responsibility for all operational components of the division to ensure efficiency and effectiveness of operations.
- Maintain & develop high standards of operations in Front Office, Housekeeping, Concierge and Bell Services by ensuring all SOPs are relevant, up to date, trained effectively and operationally delivered.
- Develop, implement & maintain a review and response programme for all Room section covering guestVoice, TripAdvisor, booking.com and blogs relevant to Guest Services, with results discussed and necessary actions effected in weekly Quality meetings.
- Champion the reward and recognition of associates through the hotel’s ‘Power to Motivate’ program.
- Ensures active participation in planning, implementation and adherence to brand standards, the development of the BSA and other quality auditing mechanisms.
- Providing advice and assistance on operational policies and procedures to all Associates and managers as required and proactively promoting a greater understanding of these throughout the organisation.
- Keeping up to date with national developments, best practices and innovative practices within the global hospitality industry for opportunities to improve efficiency and profitability for the property while delivering memorable hotel experiences.
- Any other duties of a comparable nature as may be required by the Executive Committee.
- Uphold achievement of the financial and non-financial key performance indicators of the hotel.
The Skills and Experience
- English fluently.
- Management skills.
- Previous experience in hospitality (FO,HSKP).
- Ability to multi-task and meet strict deadlines
- Flexible approach to working hours and ability to adapt to a dynamic environment.
- High Level understanding of what constitutes excellent customer service.
- Able to build rapport at all levels.
- Experience of handling VIP guests.
- Ability to work in a calm, professional manner.
- Ability to lead, train and motivate the hospitality team to deliver exemplary service.
Откликнуться на эту вакансию: Hotel Manager Rooms (Eam – rooms) / Director of Rooms Division
Предыдущая вакансия:
Вакансия № 2374911 на должность Руководитель юридического отдела от компании сеть Дачных отелей Истра Holiday в городе (населенном пункте) Зеленоград