от компании (организации): Stackt в городе (населённом пункте): Москва, Россия
в отрасли экономики "Продажи, обслуживание клиентов" → "Оптовая торговля"
с заработной платой: по договоренности
Вакансия № 23985825 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 1 сентября 2024 года.
Дата обновления вакансии № 23985825 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 25 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 23985825 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Customer Service Manager in a UK-based Company
Responsibilities:
- Respond to calls and emails and potentially chat messages from customers seeking assistance during ordering, with post-order issues and any other issues that may arise in the order fulfilment process. Identify the type of assistance the customer needs, provide customers with relevant, accurate information on products and services.
- Contact moving, packing, cleaning and storage providers on behalf of the customer to assist with appointment scheduling
- Proactively identifying and resolving issues that could affect customer satisfaction and loyalty
- Integrates efforts with the marketing team to ensure efforts are coordinated and in line with the marketing goals
- Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service for working on each claim
- Develop and maintain updated Customer Service scripts, policies, and procedures Recommend changes to products or services to fulfil customer needs. You will help our product and service get better by funnelling users' feedback, issues, and requests into the product roadmap.
Requirements:
- 1-2 years professional experience in Customer Success, Customer Service, Sales Team, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
- Proven ability to drive continuous value of a product
- Familiarity working with small-medium sized businesses
- Impeccable written and verbal communication skills
- Strong team player but still a self-starter
- Prior experience in closing sales deals at the executive level is a plus
- You want to help and serve our customers: They win, so you win
- Experience with Salesforce and Zendesk a plus
- Fluent English is a must
Benefits:
- Remote work & Flexible work hours
- Professional development in a rock-solid, international team with a track record of rapid growth and an exit-over $100m
- We are constantly holding meet-ups, workshops and masterclasses
- Salary: appropriate of your professional level
Откликнуться на эту вакансию: Customer Service Manager in a UK-based Company
Предыдущая вакансия:
Вакансия № 23985823 на должность Юрист от компании ООО BM GROUP в городе (населенном пункте) Протвино