от компании (организации): Crossover в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Управление проектами"
с заработной платой: от 7500 до 8250 USD
Вакансия № 2718614 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 10 октября 2024 года.
Дата обновления вакансии № 2718614 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 2718614 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Online Hiring Tournament - Customer Success Account Manager
We're running an Online Hiring Tournament on February 18th to hire Customer Success Account Managers (USD $100K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
In this role, you will be our customer’s champion from start to finish - you will own the most critical aspect of our business: customer satisfaction. Your relationships with customers will begin at the close of a sale. You will then work with our internal teams to ensure that their processes are meeting the needs of the customer. Growing existing accounts and utilizing your skills in both cross-selling and upselling will be a constant activity. To thrive in this role, you will need to be a master in customer-facing communication, relationship management, and working quickly with internal teams to deliver results. Measures for this role are simple: Customer Satisfaction (NPS), Account Growth (Revenue) of your accounts, # of Referrals to sales, # of Testimonials.
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button, and you will receive the test platform link upon completing registration.
Join our community of remote professionals!
Customer Success Account Manager
$100,000 USD Per Year
You will be our customer’s champion from start to finish - you will own the most critical aspect of our business: customer satisfaction. Your relationships with customers will begin at the close of a sale. You will then work with our internal teams to ensure that their processes are meeting the needs of the customer. Growing existing accounts and utilizing your skills in both cross-selling and upselling will be a constant activity.
To thrive in this role, you will need to be a master in customer-facing communication, relationship management, and working quickly with internal teams to deliver results. Measures for this role are simple: Customer Satisfaction (NPS), Account Growth (Revenue) of your accounts, # of Referrals to sales, # of Testimonials
Expectations
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Assurance that products and account strategy are aligned with each other.
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Identify, develop and maintain strong relationships with stakeholders operating at all necessary levels (management and functional), partner with them within the customer organization to understand and influence their project strategies
Key Responsibilities
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Manage and grow existing accounts, understanding how to prioritize portfolio of accounts
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Customer relationship management
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Removal of friction from sales cycles and partner with stakeholders to establish preferential relationships leading to scalable and sustainable revenue with customers
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Contribution to and/or develop account solution strategy including working with broader account teams to develop long term customer solution roadmaps.
Candidate Requirements
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A proven track record in building customer relationships with both business and technical leaders
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Selling and managing technical accounts
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Project management in enterprise software projects
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Technology Delivery Experience (e.g. Professional Services or Software Licensing)
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Executive Facilitator (Working with VPs/Directors to understand needs)
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Experience carrying a quota by growing existing accounts
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Experience in customer-facing project management, technical pre-sales or other technical consulting role
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Experience with proactive cross-selling and upselling is paramount
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Excellent interpersonal and organizational skills with the ability to facilitate dialog and collaborate effectively with cross-functional teams.
Откликнуться на эту вакансию: Online Hiring Tournament - Customer Success Account Manager
Предыдущая вакансия:
Вакансия № 2718602 на должность Ассистент бизнес-тренера от компании HR-solution в городе (населенном пункте) Москва