от компании (организации): iLUKA в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Организация встреч, конференций"
с заработной платой: по договоренности
Вакансия № 2789319 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 9 ноября 2024 года.
Дата обновления вакансии № 2789319 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 2789319 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
проектная/временная работа
График работы:
полный день
Дополнительные сведения о вакансии: ILUKA - Ticketing Manager
We are looking for Ticketing Managers/Assistants who are fluent in Russian and English to work with us on the Russia 2018 FIFA World Cup. The Role is to manage the allocation, collation and distribution of event tickets, provide final reconciliation of inventory.
What you will be doing
- Assist Head of Ticketing in the set up of an effective ticket management system appropriate to the client’s needs
- Manage the ticket allocation database
- Set up the ticket office and distribution area so that both are efficient and 100% effective
- Plan distribution of tickets to guests
- Observe all ticketing procedures and regulations as determined by the organising committee
- Establish contact with Ticket Teams of other sponsors and other ticketing sources in order to facilitate the re-selling, exchange and purchase of tickets
- Develop a thorough understanding of seating configurations for all relevant venues
- Develop on-site training for the Ticket Team and relevant iLUKA personnel
- Assist in the implementation of systems to ensure the total security of all tickets during storage, transportation and distribution
- Manage collection of tickets from the organising committee and check that all tickets are provided in the ordered quantities and in good condition
- Check all seat locations of tickets, identify any that are unsatisfactory and negotiate their replacement with organising committee
- Prepare seating plans of allocations for each session and provide these to the client event team and relevant iLUKA team managers
- Prepare and distribute ticket reports to all relevant iLUKA team managers
- Establish procedures for lost/stolen/unused/uncollected tickets, ticket changes, venue or schedule changes, transportation delays
- Be available to deal with ticketing issues on a daily basis, either directly with client and guests or indirectly with the Ticket Team or other departments, as required
- Ensure that each and every ticket is accounted for and all allocations, ticket usage and non-usage are recorded accurately in the database
- Manage the exchange and sale of excess tickets, as may be required, and provide a reconciliation for all transactions
- Be pro-active in identifying areas of improvement in systems
- Produce a final report of the program’s ticket operations, including recommendations for future improvement
- Train and manage the Ticket Team so they are focused, prepared and inspired to achieve their mission
- Ensure the Ticket Team are aware of and observe all ticketing systems and security procedures
- Prepare venue maps and event information for distribution to guests and Program Team
- Manage distribution of tickets to guests on arrival days and throughout the program
- Ensure friendly, professional and efficient service to guests at every touch point
- Establish and maintain effective communication and friendly, professional working rapport between Ticket Team and organising committee officials, all key suppliers, other iLUKA teams
- Promptly communicate any schedule or venue changes to Account Director, Account Manager and all other relevant managers
- Manage Ticket Team and ensure they are fully briefed and well presented at all times
- Motivate team to establish and maintain a positive outlook and approach to all situations
- Develop and implement training of all ticket procedures for relevant iLUKA team members
- Keep Head of Ticketing informed of the progress of the program’s ticket operation and any issues that may arise that could affect its successful delivery and high standard of service
This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the program, as necessary.
The Skills and Experience you need
- Fluent in Russian and English
- Previous Ticketing experience
- A working knowledge of databases and advanced computer skills (word, excel, outlook)
- An analytical, methodical approach and an eye for detail
- Lead and motivate a team to deliver outstanding service delivery at all times
- Knowledge of supervisory practices and principle
- Skill in both verbal and written communication
Откликнуться на эту вакансию: ILUKA - Ticketing Manager
Предыдущая вакансия:
Вакансия № 2789316 на должность ILUKA - Team Manager от компании iLUKA в городе (населенном пункте) Москва