от компании (организации): Pre-Interviews в городе (населённом пункте): Москва, Россия
в отрасли экономики "Безопасность" → "Охранник"
с заработной платой: от 800 до 1000 USD
Вакансия № 28210125 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 25 сентября 2024 года.
Дата обновления вакансии № 28210125 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 28210125 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Customer Experience Specialist
We are a technology startup based in Vancouver, BC, Canada, with an international IT team that built a technology platform iGMS (vacation rental management software) for Airbnb hosts and vacation rental managers around the world. We are looking for a new Customer Experience Specialist to join our strong and empathic team of professionals.
Job description
In your role, you will provide incredible customer care to our current customers, offering a high level of service over chat, email, outbound phone, and video calls (sometimes). Quick summary of the work terms:
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12-hour shifts, 5am to 5pm EST (11am to 11pm CET)
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2 workdays followed by 2 days off
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This is the remote position. Working hours are tracked by Hubstaff.
Responsibilities:
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Building customer relations by providing extraordinary customer care via chat, email on a daily basis, and outbound phone and video calls per request.
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Follow up with customers regularly in their requests to ensure the correct solution was carried out.
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Develop instructions and tutorials for Help Desk, and document other communication including internal instructions, video scripts, sales pitches, etc.
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Craft marketing emails and blog posts related to the product or customer experience.
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Represent the voice of the customer to provide input into every core product, marketing, and sales process.
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Assist our current customers with newly launched features via video calls (upon new releases or per customer request).
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Troubleshoot technical problems and report the issues to the development and design team.
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Work in close collaboration with the tech and marketing teams.
Requirements
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MUST: Fluent level of written and spoken English.
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At least 2 years of experience in SaaS customer support, front line.
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At least 6 months of experience creating different types of content (blog posts, emails, instructions, website content, etc).
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Ability to multitask and juggle many assignments simultaneously.
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Stress tolerance and personal resiliency.
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Empathy, patience, and a positive approach.
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Excellent verbal and written communication skills.
Additional bonuses for:
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Experience with Jira, Confluence, HubSpot, MS Office, and Google Docs or its equivalents.
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Experience with WordPress or any other CMS.
We offer:
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A unique chance to work for an industry-leading product in vacation rentals industry
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Competitive compensation, depending on your work experience;
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Work in an ambitious, and professional team with a diverse and multicultural work environment;
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Full-time remote job;
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Opportunities for professional growth and development;
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An innovative environment with a good structure and resources;
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No bureaucracy, fast decision-making.
Откликнуться на эту вакансию: Customer Experience Specialist
Предыдущая вакансия:
Вакансия № 28210099 на должность Помощник системного администратора от компании ЗАО Торговый Дом ВНИИКП в городе (населенном пункте) Москва