от компании (организации): ООО Вис-Инвест в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Сетевые технологии"
с заработной платой: от 120000 руб.
Вакансия № 30094801 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 10 октября 2024 года.
Дата обновления вакансии № 30094801 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 30094801 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Residential Services Manager, luxury hotel Stella Di Mosca
Job summary:
Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury residential facilities. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.
CORE WORK ACTIVITIES:
Managing Property Operations
• Works with Guidance team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.
• Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
• Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Reviews reports and financial statements to determine the residential property is performing against the budget.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Manages luxury residential facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
• Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
• Identifies and corrects building and service defects while providing increase in value.
• Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.
• Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information.
• Maintains complete knowledge of and complies with all hotel and residence policies and procedures.
Leading Operations Teams
• Verifies employees are treated fairly and equitably.
• Celebrates successes and publicly recognizes the contributions of team members.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Implements training programs related to property management reinforcing constant quality service.
Managing Relationships with Property Stakeholders
• Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors.
• Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community.
• Promotes synergy through education, communication and innovation.
Managing Profitability
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
• Prepares and operates within the constraints of the residences’ Annual budget.
• Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment.
Managing the Owner Experience
• Creates an atmosphere in all Residential common areas that meets or exceeds owners' expectations.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams.
• Verifies core elements of the service strategy are in place to produce the desired results.
• Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team.
• Interfaces with customers (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Adheres to the telephone etiquette.
• Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction.
Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.
• Verifies that employees are treated fairly and equitably.
• Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with owners, their guests, and employees.
• Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Conducts annual performance appraisal with direct reports according.
• Champions change, manages the implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary.
REQUIREMENTS:
- 2-3 years of successful experience as an Assistant Front Office Manager in a luxury hotel or Front Office Manager in a 5-star hotel is a must.
Откликнуться на эту вакансию: Residential Services Manager, luxury hotel Stella Di Mosca
Предыдущая вакансия:
Вакансия № 30094796 на должность Телефонный оператор в отель класса люкс Stella Di Mosca от компании ООО Вис-Инвест в городе (населенном пункте) Москва