от компании (организации): ANCOR Professional в городе (населённом пункте): Москва, Россия
в отрасли экономики "Закупки" → "Управление закупками"
с заработной платой: до 120000 руб.
Вакансия № 3088627 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Дата обновления вакансии № 3088627 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 3088627 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Contract Coordinator
Responsibility:
To administratively support the Regional Technical support organization with regard to communication for the customer, contract management, order management, invoicing & billing and data management in order to contribute to the optimal functioning of the technical support organization in delivering a qualitative service and in contact with third parties.
Сontract Management
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To follow up and inform the customer, with input from the engineers or Planning & Dispatching, on the status of their current service contract, to administratively set up new contracts, send the contract proposals to the customer, follow up on the renewal or initiation of a new commitment and to report on contract renewal to the engineers and Sales in order to guarantee a good administrative contract service to the customer
Quotation, Invoice & Billing
To manage and follow up all invoices and billings to the customer and other third parties within the assigned region in order to contribute to the optimal functioning of the local technical support organization by a correct and adequate invoice handling and to deliver a qualitative service in accordance to the BD specifications and customer Service Level Agreements.
- Providing Service quote to distribution partner (i.e. Spare parts, Service visit, Service Contracts)
- Following with distribution partners for PO / Service Contract
- Generating invoices for spare parts
- Following up with Customer service for Annual service contract invoice
- Following up with distribution partner for payment on spare parts and service contracts
Data management & Documentation
To review, update and archive the local customer and Partners files and other data (such as Distributor Service Reports, service bulletins, email notifications, problem resolution information) and to add them to the knowledge database in order to contribute, from a local perspective, to a qualitative knowledge management that will create transparency within the organization and will enhance an efficient and effective service to the customer.
- Updating instrument information (Customer information, Instrument details, Contract details) on Service software (ServiceMAX)
- Coordinating with EMA team for the latest updates on ServiceMAX
- Working with the EMA team to improvise on service process in ServiceMAX
- Filling all the PO / Service contracts / Invoices for technical service
- Filling Installation reports for CIS region
- Filling Spare part order form
- Filling ROR documents
Reports & Process follow-up
To help in generating some reports out of the data for effective management and development.
- Install base reports shared weekly / when required
- Field service reports, monthly analysis and shared with the TS team
- Spare consumption analysis shared monthly / when required with TS team
- PM pending & completed shared monthly with TS team
- Data quality report shared with the team monthly
- Preparing quarterly service accrual file with support from regions and Anand
- Quarterly stock report shared with Managers and finance
- Assuring the process is followed properly regards to technical service
- Supporting the team to understand the current process
- Working with Heidelberg on improvising process
Conditions :
Откликнуться на эту вакансию: Contract Coordinator
Предыдущая вакансия:
Вакансия № 3088624 на должность Менеджер-координатор от компании ООО Билдэкс в городе (населенном пункте) Москва