от компании (организации): Ingram Micro в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Управление проектами"
с заработной платой: по договоренности
Вакансия № 3680193 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Дата обновления вакансии № 3680193 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 25 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 3680193 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Technical Account Manager
Ingram Micro Cloud is the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, security, XaaS, IaaS technologies, and more, we invite visionaries to make an impact on this fast-growing industry.
Technical Account Manager
Role definition
Ingram Micro Cloud is looking for an outstanding Technical Account Manager in Moscow to join our support team and assist with both technical and strategic help in using Ingram Micro Cloud products.
Key Duties:
- Exceed customer expectations as their key resource within Ingram Micro Cloud
- Maintain current functional and technical knowledge of the entire Ingram Micro Cloud product line
- Manage and drive competing requests across simultaneous client engagements
- Provide clear and constructive product feedback to Ingram Micro Cloud Product Management teams based on customer requirements
- Help to document best practices in developing and deploying Ingram Micro Cloud solutions to select customers
- Function as a front-line technical resource for "best practice" and informal customer questions
Some of the functions a TAM performs for their customers include: http://www.odin.com/support/tam/
- Conducting a consultative review of your existing IT infrastructure to determine how Ingram Micro Cloud technology can best help you
- Reviewing your implementation plans and making recommendations in line with best practices
- Identifying potential technical or business obstacles and suggesting solutions
- Providing updates on Ingram Micro Cloud's strategic and product roadmaps
- Providing access to Ingram Micro Cloud product experts when needed
- Putting you at the front of the queue for product upgrades and new releases
- Conduct quarterly site visits and delivering quarterly reviews that summarize support issue trends and identify opportunities for improvement.
Requirements:
- At least 3+ year experience in customer-facing positions in support, technical account manager, sales account management or other role
- Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
- Strong analytical skills regarding technical and project management issues
- Flexible to be on-call to respond to high-severity customer issues during non-standard business hours
- Strong organizational skills with an ability to manage competing client demands
- Ability to interact and communicate with multiple levels of people including CxO
- Excellent communications and interpersonal skills including presentation skills
- Ability to travel, including internationally
- Fluent English
Benefits for our employees:
- You become a part of global Ingram Micro family with more than 30,000 employees
- Competitive salary
- Training and development opportunities. Choose your career path to grow as a manager or as a technical fellow
- Sponsorship to participate in conferences
- Paid lunch, Fruits, cookies on coffee points
- Prestigious medical, touristic and life insurance
Откликнуться на эту вакансию: Technical Account Manager
Предыдущая вакансия:
Вакансия № 3680135 на должность Руководитель проекта от компании Согласие, страховая компания в городе (населенном пункте) Москва