от компании (организации): Johnson & Johnson в городе (населённом пункте): Москва, Россия
в отрасли экономики "Медицина, фармацевтика" → "Лекарственные препараты"
с заработной платой: по договоренности
Вакансия № 372167 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 4 ноября 2024 года.
Дата обновления вакансии № 372167 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 372167 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Service Manager - Medical Devices
Johnson & Johnson Family of Companies is looking for a strong candidate for Customer Service Manager role for Medical Devices Division.
Customer Service Manager is responsible for ensuring customer satisfaction through the effective management of the customer service function; accountable for planning, organizing, and directing staff in providing timely responses to customer inquiries and resolving customer issues; responsible for receiving, processing and recording customer orders. Also accountable for structure development and evaluation to maintain a high level of customer satisfaction.
Duties & Responsibilities:
- Manage the day-to-day activities of the customer service staff.
- Coaches, counsels and trains department personnel to improve effectiveness whilst maintaining the highest levels of customer care.
- Setting long term goals, development plans for Customer Service Department
- Collects data and prepares reports for senior management in proper format.
- Works with internal groups (e.g. Contracts, Compliance, Accounting, etc.) to ensure all Customer Service processes are aligned with company objectives
- Surveys the customer base to measure customer satisfaction relating to the sales process, product pricing, quality and support.
- Advises management of changing needs of customer base and recommends process changes to accommodate customer requirements.
- Drive efficiencies in CS team by identification of process gaps and bottlenecks at a Customer level and implementation of correction action steps
- Identify and implement required system changes
- Evaluates and reports on customer survey results to determine process improvement opportunities
Requirements:
- University/Bachelor’s Degree or Equivalent
- Generally requires 3-4 years related experience
- 2+ years of people management experience - obligatory
- Ability to work in a fast and dynamic organization while maintaining strong controls over details to support decisions
- Demonstrated passion for excellence with respect to treating and caring for the customers and high level pro-activeness
- Be effective in structuring, analyzing and understanding data
- MS Excel advanced user
- Knowledge of SAP as a plus
- Upper-intermediate level of English - obligatory
Откликнуться на эту вакансию: Customer Service Manager - Medical Devices
Предыдущая вакансия:
Вакансия № 372163 на должность Специалист по клиническим исследованиям от компании ООО Экспанс Малтипл в городе (населенном пункте) Москва