от компании (организации): Бриджстоун СНГ в городе (населённом пункте): Москва, Россия
в отрасли экономики "Автомобильный бизнес" → "Шины, Диски"
с заработной платой: по договоренности
Вакансия № 3814304 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 29 октября 2024 года.
Дата обновления вакансии № 3814304 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 3814304 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Service Team Leader
Job purpose:
To lead and manage Customer Service Team for Bridgestone CIS respective sales markets in an effective and efficient manner, ensuring that order processing and fulfillment activities are managed in the most cost-effective and customer-focused way.
To manage the order book for respective markets ensuring delivery date and inventory turns are managed well to ensure excellent customer service.
Ensuring that all administration work from the Customer Service Team, which underpins the work of the Sales force and hence customers, runs in a smooth, efficient and profitable manner.
To develop and drive cross-functional workflows with suppliers, logistics providers, sales team, and finance teams to ensure a best-in-class service experience for our customers.
Position report to Head of LSCM.
1. Customer Order Management:
- manage the order process for customers located in Russia/CIS, utilize both standardized processes and ad-hoc account management requirements;
- manage unique flows for accounts as required;
- participate in regular sales update meetings;
-develop and manage best marketing-oriented approach to order seasonality.
2. Customer Delivery Service:
- proactively plan and communicate delivery requirements to logistics provider;
- plan and coordinate best countermeasures for any delivery discrepancy identified considering best cost/ service ratio;
-manage re-scheduling report daily and work closely with cross-functional teams (Logistics Providers, Sales, Supply Planners) to ensure constrained supply is allocated to open orders.
3. Manage direct shipments:
- identify together with Sales/customer service potential direct shipments (manage per product group the parameters);
- manage sales orders related to direct supply with plants, customer and LSCM.
4. Customer Collaboration Projects:
- meet with customers’ planning & logistics contacts to understand collaboration potential;
- feasibility study/preparation of business-technical proposal in collaboration with sales/IT;
- follow up IT implementation/testing/validation (if applicable).
5. Review Performance:
- monitor, analyze and timely report the demand/availability KPI in span of control;
- review monthly KPI's/reports/results with subordinates and then with LSCM management;
- execute improvement actions as result of monthly review.
6. Collaborate with CIS & EMEA LSCM Team, Plant Logistics, Sales & Marketing, Finance, Secondary logistics specialist & plant logistics when required.
7. Build efficient processes and practices for Customer service. Drive process improvements, continuous improvements in Customer services team.
8. Complete special projects and assignments as requested.
9. Work with documents.
10. Create and change presentations.
11. For the time of Customer service team members absence of the Department's employees to support their work and / or support separate zones of their work.
12. Prepare Customer service department strategy and budgets, control department’s budget.
13. Work with other managers, departments and build relationships to meet the targets.
14. Manage subordinates:
? manage the day-to-day activities in order to implement the organization’s overall short term plans and achieve the targets;
? monitor the performance of the team and re-allocate resources to improve overall results;
? oversee teams activities to ensure that customer orders are processed, dispatched, invoiced, and paid accurately and on time;
? coach subordinates to help them achieve their sales targets;
? assess, provide feedback and develop team.
12. Comply with the policies, regulations, guidelines and other procedures of the company.
Requirements:
- Strong experience in Customer service team at least 5 years.
- Supervisor, manager experience at least 3 year.
- Analytical skills, able to propose changes in processes, increase efficiency of day-to-day activities
- Good English.
- Good people management.
- Excellent customer relationships management.
Conditions:
- International company.
- Attractive total compensation package.
- Discount for products of the company.
- Modern comfortable office in the city center.
- Opportunity to apply knowledge and experience to build new for company function with the help of EMEA colleagues and best practices.
Откликнуться на эту вакансию: Customer Service Team Leader
Предыдущая вакансия:
Вакансия № 3814302 на должность Врач-невролог от компании Центр медицинской реабилитации Движение в городе (населенном пункте) Москва