от компании (организации): Liden & Denz, Language Center в городе (населённом пункте): Москва, Россия
в отрасли экономики "Наука, образование" → "Языки"
с заработной платой: от 40000 до 50000 руб.
Вакансия № 3836200 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 29 октября 2024 года.
Дата обновления вакансии № 3836200 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 3836200 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: The Front Desk Manager
The Front Desk Manager is in charge of all the reception work in the office and provides everyday customer relations service. The position holder is responsible for consulting students on various day-to-day issues, participating in school introductions on Mondays or other days for new students, proceeding enquires from current and potential clients, scheduling and organizing students' activities, handling students' database, working on Company’s profiles in social networks.
RESPONSIBILITIES
Sales & Booking (local Market Moscow)
- Proceeding direct local enquiries (RFL/FOLA)
- Registration of local bookings in the Thebing database
- Issue invoices and supply them to clients (directly or via e-mail\post)
Customer Relations
- Supervising students’ arrival
- School introductions on Mondays’ or other days for new students
- Handing assessment tests to the students on the first day
- Handling arrival issues, such as lost luggage, delayed flights, visa problems, transfer problems etc.
- Dealing with students’ complaints, consulting students of daily issues. Refer complaints further if necessary (according to our complaints procedure – see student handbook)
- Monitoring the students’ questionnaire and reporting the feedback to the relevant departments
- Exchange of the information about students with colleagues in St. Petersburg/Riga
Culture Activities
- Scheduling and organizing student activities (cultural program) – co-operation with guides/teachers and transport
companies
- Pro-active search of new and interesting city events and including them in the cultural program
- Social Networks - reports about plans, held events, etc.
KNOWLEDGE AND SKILL REQUIREMENTS
- Higher education, preferably in philology, tourism or educational services
- Good spoken and written English ( other languages are in advantage )
- Experienced PC user
- Customer oriented, friendly
- Well organized and highly responsible
- Able to deal with a huge amount of information
Откликнуться на эту вакансию: The Front Desk Manager
Предыдущая вакансия:
Вакансия № 3836199 на должность Работник зала от компании ООО БИ СИ ЭЙ РУС в городе (населенном пункте) Москва