от компании (организации): INSIGNIA в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Продажа туристических услуг"
с заработной платой: по договоренности
Вакансия № 425099 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 17 сентября 2024 года.
Дата обновления вакансии № 425099 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 28 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 425099 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Head of Conrol (Lifestyle Management)
This role will focus on providing exceptional, high-touch service delivering the requests of different concierge and travel arrangements for only the wealthiest elite Clients who prefer a privileged and exclusive luxury lifestyle. You will be a part of unique Travel and Concierge Experts team. Head of Control unit is to show great managerial skills and manage a team (1 subordinate employee now), keeping the level of control high. It should be luxury invisible touch to keep our clients happy and feeling our support 24/7.
Key responsibilities:
- To build and develop organizational and process structure of the Lifestyle management Control function and unit in order partners’ mistakes don’t influence the quality of clients’ requests fulfillment
- Communicating daily with vendors around the world to ensure that services have been booked and delivered correctly
- Identify innovative ways of improving the client experience and enjoyment
- Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients PAs and a high level of customer care is achieved. Take responsibility for problem solving in a professional and diplomatic manner to maintain client service levels.
- Ensure that regular contact is maintained with clients PA to keep them informed of progress and the status of service.
- To actively lead and manage the team by a positive example.
- Ensure staff have regular performance reviews. Agree future objectives and document the process
- Attend supplier presentations and functions when required to maintain up to date product knowledge.
- Organise regular team meetings in order to remain up to date with company and departmental news and developments.
- Share your own product knowledge through meetings and presentations.
- Always ensure that you are on-top of significant bookings in the ‘pipeline’.
- Keep an accurate log of all controls in CRM and submit a weekly report. Constantly analyse the data, looking for new opportunities for better customer service.
- To personally conduct on the spot control occasionally (e.g. event organization, luxury yacht, villa, exclusive hotel arrangements, etc)
- Assisting with general office activities, daily requirements and activities
Personal Profile:
- Meticulous attention to detail and strong organizational skills
- Ability to be self-motivated and take ownership to deliver results
- Experience in concierge, lifestyle management, hospitality, travel, entertainment or luxury industry/industries is an asset.
- Experience in outgoing travel agencies; VIP travel
- Internet savvy and proficient at navigating multiple systems at one time.
- Excelent verbal and written communication skills; ability to interact professionally and confidently with all industry partners
- Proactive and enthusiastic demeanor; a good team player
- The role will require the successful candidate to work shift patterns, coordinated with the rest of the Lifestyle Boutique team to provide a 24/7 client service; evening cover will be home based rather than office based.
This is a great opportunity to work for one of the best concierge and lifestyle companies on the market.
Откликнуться на эту вакансию: Head of Conrol (Lifestyle Management)
Предыдущая вакансия:
Вакансия № 425098 на должность Менеджер по туризму от компании ООО ТО ФИНАМ в городе (населенном пункте) Москва