от компании (организации): IKEA. Магазины в городе (населённом пункте): Химки, Россия
в отрасли экономики "Маркетинг, реклама, PR" → "Управление маркетингом"
с заработной платой: по договоренности
Вакансия № 4325541 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 27 августа 2024 года.
Дата обновления вакансии № 4325541 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 20 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 4325541 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Loyalty Manager
Main Responsibilities
·Develop and implement a strategic loyalty plan contributing to customer experience and marketing
objectives making implication to the local store / PMA.
·Develop and provide a consistent, rewarding customer experience in store and other PMA multichannel
touch points working with “The Customer Experience Map” on a strategic and tactical level.
·Identify and work with the customer expectations, barriers and enablers in all channels using PMA
consumer and customer knowledge and insights, trends and future needs.
·Develop strategies and activities to recruit, activate and retain IKEA FAMILY members through
keen understanding of the market and both IKEA FAMILY members' and non-members' prospects.
·Engage IKEA Family members into dialog and drive visitation opportunities for on-line and
off-line touch-points utilizing CRM tools and providing and communicating a relevant IKEA FAMILY
member offer.
·Continually explore possibilities to create a meeting place in store in cooperation with other functions.
·To drive sustainability initiatives inside and outside the store to secure IKEA is perceived
as a company making positive impact for society and the planet both internally and externally.
·Lead and develop the loyalty team, securing the work together across all areas to achieve
a seamless experience for the customer.
·Secure customer feedback on different channels' performance is considered and actions are taken
to improve customer experience
Requirements
·Marketing and customer loyalty management experience
·Experience of working in a management role
·Take holistic decisions always keeping the customers' needs and seamless experience in focus
·Analytical, creative and strategic combined with ability to “think outside the box” challenging common
ways of thinking.
·Good communication and negotiation skills, as well as the ability to influence.
·Ability to create insights that are clear, focused and easily usable (synthesis).
We offer:
·Process and project thinking.
·Working with one of the leaders on the market with strong culture.
·Benefit package including life insurance, staff discount for purchasing at IKEA, subsidized meals at co-worker restaurant, partly compensated fitness card, additional days off and gifts for personal milestones, corporate discounts at partner companies.
·Possibility to grow professionally, both in own department and in other units of the company.
·Fluent English
Откликнуться на эту вакансию: Customer Loyalty Manager
Предыдущая вакансия:
Вакансия № 4325539 на должность Специалист в департамент реализации телевизионных прав от компании Континентальная хоккейная лига в городе (населенном пункте) Москва