от компании (организации): ООО Марриотт Новый Арбат Отель Лизинг в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Размещение, обслуживание гостей"
с заработной платой: по договоренности
Вакансия № 4643478 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 24 июля 2024 года.
Дата обновления вакансии № 4643478 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 4643478 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Front Office Manager
We are currently looking for a Front Office Manager to lead the front office team at property.
As a Front Office Manager, you’ll be responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.
Key responsibilities of a Front Office Manager include:
- Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
- Ensuring that all safety and security policies and procedures are followed
- Interviewing, hiring, coaching and developing team members
- Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
- Setting goals, providing ongoing feedback, and rewarding/recognizing team members
- Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
- Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures
- Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
- Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
- Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
- Cost control on all FO related tasks
- Front Office Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
Qualifications for this position are:
- 3 to 6 years of experience as Front Office Manager in a hotel property of similar size and quality managed internationally.
- Experienced in working with Opera & Marsha
- Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
- Excellent supervisory and interpersonal skills
- Ability to work a varied schedule that may include evenings, nights, and weekend
Откликнуться на эту вакансию: Front Office Manager
Предыдущая вакансия:
Вакансия № 4643477 на должность Менеджер по продажам смазочных материалов от компании ООО Технотек-Центр в городе (населенном пункте) Москва