от компании (организации): TLScontact в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Оформление виз"
с заработной платой: по договоренности
Вакансия № 5221635 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 5 сентября 2024 года.
Дата обновления вакансии № 5221635 на сайте Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 5221635 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Visa Application Center Manager
The Visa Application Centre (VAC) Manager has responsibility for the day to day operation and ongoing development of a Visa Application Centre. In addition, they may be responsible for one or more temporary application centres (TELs) that are linked to the VAC ‘hub’.
Management of the VAC includes all aspects of operational delivery –ensuring Visa Applications are managed in accordance with standard operating procedures, and ensuring effective delivery of all aspects of staff management.
VAC managers will also be required to identify routes to continuously improve the quality of services from their VAC, as well as support more strategic performance improvement through new business development, and the co-development and implementation of Company wide systems that enhance the services offered through TLScontact.
Accountabilities
Staff Responsibility
This post has management responsibility for a number of direct reports (primarily Application Centre Agents, Supervisors, and potentially support staff) depending on the size of the VAC operation
Financial Responsibility
This post has financial/budget accountability for their Visa Application Centre
Key Responsibilities
1. Manage the day-today operations of a company Visa Applications Centre in compliance with Standard Operations Procedure, and for larger Centre’s additionally manage the operations of one or more subsidiary temporary remote Application Centres (TELs)
2. Develop, coordinate and implement first-class services
3. Work with the UK government client, other support organisations and companies to develop and enhance services
4. Manage the physical facilities of the VAC to ensure they are fit for purpose.
5. Ensure a healthy and safe working environment
6. Contribute to strategic planning and implementation actions, and business reporting in accordance with Company processes
7. Strategic responsibilities for commercial developments, developing turnover and gross margin, increasing market share and lead new commercial developments
8. Maximize productive efficiency within the company
9. Ensure the quality of customer service
10. Ensure the effective management of the VAC/TEL staff team through recruitment, objective setting and review, training and development, and the motivation of staff through effective leadership and appropriate implementation of recognition and reward practices
11. Ensure appropriate communication channels exist between the staff and customers
12. Ensure the integrity of systems and processes to manage applications effectively and ensure the confidentiality of client, TLScontact and customers information
13. Manage the VAC operation and staff in accordance with TLScontact Values, and develop the Centre’s culture to ensure its alignment with the Values
Secondary Responsibilities
1. Support the development of other VAC/TEL locations through advice and mentoring
2. Ensure the effective implementation of central Company initiatives
3. Improve on Employer’s current delivery and reporting processes
Requirements
Experience
More than 3 years of working experience, including 2 years in management
Demonstrable experience in a people management role
Working within a customer service role engaging direct with the public
Working in a fast-paced environment
Experienced manager –with demonstrable experience of effective recruitment, performance management, financial management and business reporting
Direct management experience in a customer service or retail environment
Aptitudes or Generic Skills
Fluent in English, and with good written English communication skills with an ability to articulate complex situations into precise and easily understandable language
Numerate, detail conscious and analytical
Character or Behavioral Competencies
Excellent management of time and priority setting
A can do attitude and willingness to go the extra mile when required
Strong relationship building and interpersonal skills
Organised, able to cope effectively under pressure, and manage many concurrent tasks
Self-motivated
Supportive of the Company Values of Integrity, Respect, Professionalism, Innovation and Commitment
We offer:
Permanent contract according Russian legislation
Medical Insurance
Base salary+bonuses
Corporate English classes
APPLICATIONS IN ENGLISH ONLY.
Откликнуться на эту вакансию: Visa Application Center Manager
Предыдущая вакансия:
Вакансия № 5221634 на должность Региональный представитель от компании ООО Кристалл в городе (населенном пункте) Успенское