от компании (организации): EY (Эрнст энд Янг) в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Администратор баз данных"
с заработной платой: по договоренности
Вакансия № 5499721 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 30 августа 2024 года.
Дата обновления вакансии № 5499721 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 27 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 5499721 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Application Support Team Supervisor
Job Summary:
Supervision of a small team of analysts in a Level 3 Application Support team, providing operational support for a range of portfolio products. Prioritisation and escalation of workload. Close liaison with AMS Lead and Area Relationship Manager.
Daily management of incidents, Service Requests, operational maintenance and support, development support, and proactive/preventative analysis of systems. Postholder will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise. Co-ordination of efforts with Application Platform and other technology teams.
Essential Functions of the Job:
The scope of this role includes but is not limited to:
- Analysis, troubleshooting, and diagnosis of incidents.
- Determination of root cause of incidents.
- Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents.
- Installation of applications and upgrades/patches in supported environments.
- Operational and preventative maintenance and monitoring of applications.
- Remediation of security vulnerabilities in conjunction with other teams.
- Effective ticket management including logging, monitoring / updating, prioritising and resolving calls within SLA.
- Maintenance of documentation surrounding Incident, Request Fulfilment, Problem and Change Management.
Analytical/Decision Making Responsibilities:
- Demonstrates analytical and systematic approach to problem solving.
- Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
- Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
- Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
- Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
Knowledge and Skills Requirements:
- Strong interpersonal, verbal and written communication skills, in English and Russian language.
- Ability to present complex technical information to both technical and non-technical audiences.
- Demonstrable knowledge of Windows server OS, web platforms such as IIS, etc.
- Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams.
- General understanding of networking/LAN/WAN/DMZ concepts, n-Tier application architecture concepts, IT environments (Intranet, Internet DV, QA, UA, PR).
- General understanding of various IT security concepts as they relate to production environments.
- Ability to meet agreed deadlines, with demonstrable productivity.
Desired technical experience & qualifications:
- Verifiable application support experience at Level 3 tier.
- Experience of performance monitoring tools and analysis i.e. MS PerfMon, Demonstrable experience of supporting and diagnosing/resolving incidents in shared or virtual environments.
- Experience or familiarity with Citrix platform, Terminal Services.
- An advantage would be Remedial or intermediate .code programming and/or scripting experience, Web Development, XML and Web Services, to aid triage and diagnosis of incidents.
Supervision Responsibilities:
- Manage team workload and allocate resources appropriately, prioritise and delegate tasks to team, while performing hands-on activities as well. Act as escalation point and provide coaching for staff on complex issues.
- Act as Lead for work streams on specific tools or product reviews used across teams, leading discussions and perform tasks associated with support model development and service transition for applicable products.
- Work closely with the AMS Lead and Area Relationship Manager to agree processes, work streams, and maintenance schedules for portfolio products.
- Co-ordinate with other technical teams, managers, business, and other key stake holders when necessary, acting as product representative for EY Technology (EYT).
Other Requirements:
- Respond to major incidents via monitoring alerts.
- Able to work well within a multi-disciplinary virtual team structure, but also independently.
- Possess strong interpersonal and verbal and written communication skills in English and Russian.
- Ability to meet agreed deadlines, showing demonstrable compliance with agreed SLA.
- Actively participate in the firms' performance management and development process, co-developing Annual Plans with appointed counselor and counselees.
Job Requirements:
Education:
- Degree in Computer Science or related discipline.
- Further or Higher education standard qualification.
- Fluent in English and Russian language, written and verbal.
- Other key languages as required.
Experience:
- 3+ years in Application Management, Operational Support environment/discipline.
Certification Requirements:
- ISEB Certificate in Application Management Essentials
- Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals
- MCITP - Microsoft Certified IT Professional
- ITIL Foundation Certificate in IT Service Management
Откликнуться на эту вакансию: Application Support Team Supervisor
Предыдущая вакансия:
Вакансия № 5499718 на должность SACM Product Owner (Stupino) от компании ООО Mars Information Services в городе (населенном пункте) Москва