от компании (организации): DELL в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Инженер"
с заработной платой: по договоренности
Вакансия № 617425 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 6 ноября 2024 года.
Дата обновления вакансии № 617425 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 617425 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Account Services Advisor
Key member of the DELLEMC Customer Service, Service Account Management (SAM) team who supports our largest and most strategically important customers: Assigned to and responsible for a specific area, region, or division with site locations as specified in account service plan. Builds relationships within account(s) to become a support services trusted advisor focused on the total customer experience and satisfaction. Individual leverages various DELLEMC resources to ensure incident resolution. Drives proactive activities promoting system health and customer satisfaction. Provides detailed customer reporting using a cross section of services tools and applications. Collaborates with DELLEMC account teams to understand the business strategy and supports sales opportunities.
PRINCIPAL DUTIES AND RESPONSIBILITIES
· Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance
· Collaborates with DELLEMC resources and customer during escalations
· Leverages big data analysis to provide customer environment insight
· Accountable for Change control management to ensure stability of environments
· Works with the customer to proactively identify and resolve potential issues to achieve high system availability
· Attends customer site frequently (at least two days per week) or as appropriate
· Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
· Leads preparation for customer quarterly business review
· Interacts regularly with the operations team at the customer site
· Assists in ensuring accuracy of service maintenance contracts billing
· Responsible for basic account management as either part of a larger SAM team or for a customer(s) with smaller install bases
SKILLS
· Interpersonal skills.
· Possesses strong product/technology/industry knowledge.
· Possesses operational command of the business.
· Communication skills.
· Problem solving skills.
· Ability to work in a team environment.
· Ability to influence others to achieve results.
- Maturity to deal with tough customers in crisis situations
- Service Background
- Proactive approach
- Fluent English
· Customer focused, understands enterprise customer’s infrastructure.
Education Required:
Bachelors (Non -Technical)
Experience Required:
7+ Years
Откликнуться на эту вакансию: Account Services Advisor
Предыдущая вакансия:
Вакансия № 617405 на должность Инженер-программист WPF от компании ООО BEEPER в городе (населенном пункте) Москва