от компании (организации): IKEA. Магазины в городе (населённом пункте): Химки, Россия
в отрасли экономики "Маркетинг, реклама, PR" → "Управление маркетингом"
с заработной платой: по договоренности
Вакансия № 6465834 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 20 августа 2024 года.
Дата обновления вакансии № 6465834 на сайте Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 6465834 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
гибкий график
Дополнительные сведения о вакансии: Customer Loyalty Manager/trainee (ИКЕА Химки)
Temporary vacancy - 1 year
Main Responsibilities
- Develop and implement a strategic loyalty plan contributing to customer experience and marketing objectives making implication to the local store / PMA.
- Develop and provide a consistent, rewarding customer experience in store and other PMA multichannel touch points working with “The Customer Experience Map” on a strategic and tactical level.
- Identify and work with the customer expectations, barriers and enablers in all channels using PMA consumer and customer knowledge and insights, trends and future needs.
- Develop strategies and activities to recruit, activate and retain IKEA FAMILY members through keen understanding of the market and both IKEA FAMILY members' and non-members' prospects.
- Engage IKEA Family members into dialog and drive visitation opportunities for on-line and off-line touch-points utilizing CRM tools and providing and communicating a relevant IKEA FAMILY member offer.
- Continually explore possibilities to create a meeting place in store in cooperation with other functions.
- To drive sustainability initiatives inside and outside the store to secure IKEA is perceived as a company making positive impact for society and the planet both internally and externally.
- Lead and develop the loyalty team, securing the work together across all areas to achieve a seamless experience for the customer.
- Secure customer feedback on different channels' performance is considered and actions are taken to improve customer experience
Requirements
- Marketing and customer loyalty management experience
- Experience of working in a management role
- Take holistic decisions always keeping the customers' needs and seamless experience in focus
- Analytical, creative and strategic combined with ability to “think outside the box” challenging common ways of thinking.
- Good communication and negotiation skills, as well as the ability to influence.
- Process and project thinking.
- Ability to create insights that are clear, focused and easily usable (synthesis).
- Fluent English
We offer:
- Working with one of the leaders on the market with strong culture.
- Benefit package including life insurance, staff discount for purchasing at IKEA, subsidized meals at co-worker restaurant, partly compensated fitness card, additional days off and gifts for personal milestones, corporate discounts at partner companies.
- Possibility to grow professionally, both in own department and in other units of the company.
Откликнуться на эту вакансию: Customer Loyalty Manager/trainee (ИКЕА Химки)
Предыдущая вакансия:
Вакансия № 6465832 на должность Бренд менеджер (итальянские аксессуары) от компании ГК Альянс в городе (населенном пункте) Москва