от компании (организации): Align Technology Inc в городе (населённом пункте): Москва, Россия
в отрасли экономики "Медицина, фармацевтика" → "Продажи"
с заработной платой: по договоренности
Вакансия № 7606903 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 2 августа 2024 года.
Дата обновления вакансии № 7606903 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 25 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 7606903 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Service Representative (maternity leave)
Summary
Primary responsibility to effectively and efficiently respond to customer inquiries, requests and complaints; provide doctors and dental practices with proactive service. Focus on educating customers in each interaction and building long-term relationships.
Essential duties and responsibilities
include the following. Other duties may be assigned.
- Focus on educating customers in each interaction, building long-term relationships with customers.
- Respond to business operations-related and basic clinical customer inquiries, received via phone, e-mail, or any other communication channel.
- Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at a prevalence of outbound interactions.
- Ensure timely resolution to customer inquiries, issues and complaints
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested.
- Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
- Meet departmental standards for personal and team performance metrics.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Maintain a basic knowledge in orthodontic/dental concepts and topics.
- Participate in special projects and/or training when requested.
- Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
Additional responsibilities
- Comply with all safety policies, practices and procedures.
- Participate in activities designed to improve customer satisfaction and business performance.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Report all unsafe activities to Manager and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company
- Participate in special projects and/or training when requested.
- Perform other duties as assigned.
Education and/or Experience
BA degree. 3-5 years work experience in a customer based environment, benefit if medical device related.
Orthodontic or Dental Background is considered a plus to perform this job function.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3 to 5 years of related experience and/or training; or equivalent combination of education and experience.
Skills required
- Strong interpersonal, listening and persuasive communication skills.
- Willingness to learn.
- Good team player.
- Result-oriented; ability to work autonomously without constant supervision.
- Experience working in an international call center or service environment is a plus.
- Experience using Salesforce.com would be considered a plus
- Fluent English (spoken, written, reading)
- Russian is a native language
Other Skills and Abilities
- Ability to focus attention to detail.
- Ability to consistently follow through with projects to completion.
- Ability to perform in a fast-paced, highly customized environment.
Computer operations
Proficient personal computer skills including electronic mail, record keeping, word processing, spreadsheet. Ability to learn software applications quickly.
Work schedule / hours
Regular – Monday to Friday from 9:00am-6:00pm
Откликнуться на эту вакансию: Customer Service Representative (maternity leave)
Предыдущая вакансия:
Вакансия № 7606902 на должность Помощник управляющего от компании Группа компаний «Триумф» в городе (населенном пункте) Жуковский