от компании (организации): Crossover в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Управление проектами"
с заработной платой: от 7500 до 8250 USD
Вакансия № 8259296 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 18 октября 2024 года.
Дата обновления вакансии № 8259296 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 11 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 8259296 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Customer Support Manager
Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.
Customer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.
To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:
- Have a university degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology
- Have perfect spoken and written English
- 2+ years of experience in a customer facing support position
- 5+ years of experience in a hands on technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System Administrator
- 2+ years of experience managing a customer support team of 5 or more people
- Strong leadership and coaching skills
- Committed to self-development and the professional growth of others
- A passion for creating work in a process-driven way and working with team members to continuously improve the process
Откликнуться на эту вакансию: Customer Support Manager
Предыдущая вакансия:
Вакансия № 8259292 на должность Vice President of Software Engineering от компании Crossover в городе (населенном пункте) Москва