от компании (организации): ООО Ten в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Продажа туристических услуг"
с заработной платой: от 60000 до 100000 руб.
Вакансия № 8417700 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 4 октября 2024 года.
Дата обновления вакансии № 8417700 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 8417700 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Специалист по обслуживанию клиентов / Customer Service Advisor
Are you….
- Passionate about delivering customer service at the highest level?
- Someone who enjoys coming up with creative solutions to suit customer needs?
- A person that thrives in a diverse environment where no day is quite the same?
Yes? Read on....
We are seeking a passionate, motivated and resourceful individual to join our Lifestyle Team. In this role, you will be responsible for fulfilling lifestyle requests of our high-profile members – from booking travel and accommodation, to sourcing events tickets, booking high end restaurants and sourcing hard-to-find luxury accessories.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Your responsibilities:
- Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
- Establish clear, detailed and thorough briefs from members
- Manage customer requests on the phone
- Research the best options to meet and exceed the lifestyle requirements of the member
- Always go above and beyond on your members’ requests
- Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
- Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
- Ensure members’ expectations are managed within the agreed deadlines
- Ensure quality information is held on members’ profiles including their personal preferences
- Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members
We're searching for people with the following skills:
- Native Russian and upper intermediate level of English
- Excellent written and verbal communication skills
- A passion for customer service is a must
- Preferably from a customer service, travel, hospitality, luxury retail or PA background
- A fantastic talent for delighting customers who expect the finest service
- Excellent time management skills with the ability to multi-task
- Embraces a complex, busy and dynamic work environment
- Supplier management and negotiation skills
- Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
What we'll give you:
- A competitive salary and performance related bonus
- A 1 month paid sabbatical after 5 years' of service
The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.
Откликнуться на эту вакансию: Специалист по обслуживанию клиентов / Customer Service Advisor
Предыдущая вакансия:
Вакансия № 8417690 на должность Менеджер отдела продаж от компании ООО Цифровые технологии в городе (населенном пункте) Москва