от компании (организации): Sheraton Moscow Sheremetyevo Airport Hotel в городе (населённом пункте): Москва, Россия
в отрасли экономики "Туризм, гостиницы, рестораны" → "Продажа туристических услуг"
с заработной платой: от 48000 руб.
Вакансия № 8525165 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 11 октября 2024 года.
Дата обновления вакансии № 8525165 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 8525165 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
сменный график
Дополнительные сведения о вакансии: Front Office Supervisor / Супервайзер отдела приема и размещения
Key responsibilities:
- Supervising procedural aspects of the hotel’s front office, maintaining a presence during peak traffic periods
- Observing employees while they work to ensure that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
- Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests
- Assisting employees with questions and problems as they occur
- Ensuring that all VIP guests are identified and recognized
- Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
- Monitoring cash handling, credit card totals and deposit slips to ensure accuracy
- Ensuring that all safety and security policies and procedures are followed
- Assisting with the training, coaching and development of team members
- Assisting with interviewing and hiring team members
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Maintaining an up to date working knowledge of all property amenities as well as any special events
The minimum qualifications for this position are:
- One to three years front desk experience in a hotel property of similar size and quality
- Understanding of full service hotel products and guest services
- Previous supervisory experience preferred
- Excellent verbal and written Russian and English communication skills
- Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice
- Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
- Must possess strong communication and listening skills
- Ability to work a varied schedule that may include evenings, nights, and weekends
We’ll support you in and out of the workplace by offering:
- Stable work in accordance with Russian Labour Code in international company
- Free meals in hotel cafeteria, medical insurance
- Opportunities for professional and career growth
- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Shuttles from metro station "Rechnoy vokzal" till the hotel
Откликнуться на эту вакансию: Front Office Supervisor / Супервайзер отдела приема и размещения
Предыдущая вакансия:
Вакансия № 8525162 на должность Менеджер по туризму от компании ООО Смарт Тур в городе (населенном пункте) Москва