от компании (организации): adidas, Центральный офис в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "CTO, CIO, директор по IT"
с заработной платой: по договоренности
Вакансия № 8887679 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 31 октября 2024 года.
Дата обновления вакансии № 8887679 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 8887679 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Service Management Director (IT)
Purpose & Overall Relevance for the Organisation:
The infrastructure service teams are our single face to our internal business partners in Market IT, Retail, Supply Chain, Real Estate and Workplace.
We are the local face to our business partners ensuring service and project delivery in our office, warehouses and retail locations.
We ensure high quality of service and project delivery through stable and globally harmonized processes leveraging the capabilities of our global infrastructure platform and product teams.
We manage large infrastructure projects with global, regional and local scope. We consult our business partners in in the areas of cost, technologies and project planning. Through proper resource and portfolio planning we ensure the availability of resources for the project demand of our partners
Key Responsibilities:
Continuity Management
- Provides input to the service continuity planning process and implements resulting plans.
Business Change Management
Business Analysis
- Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
- Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
- Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
Service Design, Transition & Operations
Availability Management
- Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
- Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans.
Service Level Management
- Ensures that service delivery meets agreed service levels.
- Creates and maintains a catalogue of available services.
- In consultation with the customer negotiates service level requirements and agrees service levels.
- Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
- Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
- Ensures application / platform or infrastructure improvements are applied to service offering
- Ensures financial management for respective services (cost control, negotiations, purchasing)
Service Acceptance
- Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion.
- Evaluates the quality of project outputs against agreed service acceptance criteria.
Change Management
- Develops implementation plans for complex requests for change.
- Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted).
- Seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management.
- Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
Release and Deployment
- Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
- Liaises with business and IT partners on release scheduling and communication of progress. Conducts post release reviews.
- Ensures release processes and procedures are applied.
Capacity Management
- Drafts and maintains standards and procedures for service component capacity management.
- Ensures the correct implementation of standards and procedures.
- Pro-actively reviews information in conjunction with service level agreements to identify any capacity issues and specifies any required changes.
- Works with business users to agree and implement short and medium term modifications to demand.
Problem Management
- Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
- Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions.
- Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends.
Incident Management
- Ensures that incidents are handled according to agreed procedures.
- Investigates escalated incidents to responsible service owners and seeks resolution.
- Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
- Analyses causes of incidents, and informs service owners in order to minimize probability of recurrence, and contribute to service improvement.
- Analyses metrics and reports on performance of incident management process.
Stakeholder & People Management
Relationship Management
- Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts.
- Translates communications / stakeholder engagement strategies into specific tasks.
- Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. (For example, may oversee the organisation's promotional/selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives).
- Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to.
- Provides informed feedback to assess and promote understanding.
People Management
- Build the appropriate structure to be able to manage the respective organization effectively, identify and develop the future talents and create realistic succession scenarios for key positions
- Ensure appropriate leadership skills are present at every level by creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development
- Allocate the different projects/programs and work streams to the respective teams and employees considering experience, project complexity, workload and organizational efficiency
- Continuously monitor and evaluate team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and make appropriate changes in order to meet business needs.
- Provide team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives
Individual key responsibilities:
- Transform CIS market infrastructure team according to global blue print in the areas of service delivery, project delivery, cost management, organizational setup and compliance
- Fulfill global and local project demand
- Provide end to end infrastructure service to all office, retail and warehouse locations in the CIS market
Knowledge, Skills and Abilities:
- Strong knowledge of ITSM process framework
- Strong knowledge in provider management
- Advanced knowledge in working in global corporate IT Infrastructure organizations
- Broad knowledge of Cloud, Connectivity, IT Workplace and Retail Store Infrastructure Technologies
- English language (fluent)
- Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
- Understanding the needs of the internal or external stakeholders and keeping them in mind when taking actions or making decisions
- Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
- Understanding the needs, objectives and constraints of those in other disciplines and functions.
- Working co-operatively (rather than competitively) with others to achieve a common goal.
Requisite Education and Experience / Minimum Qualifications:
- University degree or similar in IT or equivalent
- At least 10 years of progressive work experience, at least 3+ years in an IT Service Management role and at least 4 years in IT people management role
Откликнуться на эту вакансию: Service Management Director (IT)
Предыдущая вакансия:
Вакансия № 8887672 на должность Специалист по транспорту от компании ООО НТС - Лидер в городе (населенном пункте) Химки